Hello Terry243,
Welcome to the community!
Sorry to hear you're having issues with your recent upgrade.
@Terry243 wrote:
...my local Walmart and picked out a pixel 6. pro and asked about plans....
...However, once contacted they are far less receptive of the idea of coming good on what two of their representatives told me
I do not know what was discussed with the customer service representative when you called. However, any apparent offer you received was from a Walmart employee. Walmart serves as a third-party reseller, similar to Best Buy, Costco, Wireless Wave, etc. The people who work at those locations don't actually work for the mobile providers. They don't represent Fido. The individual stores and resellers can often have their own promotions in addition to those provided on Fido.ca. Any plan issues would have needed to have been dealt with Walmart. I understand the services are with Fido, however, Walmart sold you the product (which in this case happens to be Fido services). They could have equally sold you plans from any of the other providers.
You should note that the forums are community-driven and not intended as a venue for customer services. As such, we do not have access to customers' accounts. That said, does the cost you note include device financing? If you were not aware, Fido no longer offers subsidised plans. Fido has switched to a financed Payment Program for a couple of years now. With the new model, the cost of devices is separate from the plan costs.
I understand you have already contacted customer service, however, if you would like to further discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
