October 2022
I chatted with Sahil from Fido yesterday about my uneasiness to enter into a contract due to the problems the last Rogers/Fido outage caused me. This morning I received a scam text trying to get me to go to a website to claim $50 due to inconveniences of the outage on July 8th. I have screenshots of the conversation about my uneasiness due to the last outage. Now, I feel I cannot trust Fido now to keep my information and privacy safe since the only time I have received this suspicious email was after discussing the subject with a Fido rep. Has anyone had the same issue with scam texts after speaking with Fido reps?
October 2022
Hey @Terra_B,
We'll be happy to go over the situation with you.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line
- Via live chat on Fido.ca
- By writing us a private message on our social networks (Facebook, Twitter or Instagram).
Hope to talk to you soon.