I chatted with Sahil from Fido yesterday about my uneasiness to enter into a contract due to the problems the last Rogers/Fido outage caused me. This morning I received a scam text trying to get me to go to a website to claim $50 due to inconveniences of the outage on July 8th. I have screenshots of the conversation about my uneasiness due to the last outage. Now, I feel I cannot trust Fido now to keep my information and privacy safe since the only time I have received this suspicious email was after discussing the subject with a Fido rep. Has anyone had the same issue with scam texts after speaking with Fido reps?
We'll be happy to go over the situation with you.
There are several ways to reach customer service:
- On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line
- Via live chat on Fido.ca
- By writing us a private message on our social networks (Facebook, Twitter or Instagram).
Hope to talk to you soon.