Fido My Account suggestions

[Scooby-Doo]

Hello I m passing along an interesting suggestions to enhance Fido service.

Please feel free to add more ++++ &

to each member warm thanks for sharing your ideas! This suggestion below from @ronyb 

 ronyb 

I'M A PARTICIPANT LEVEL 2

52M AGO

 

Re: Text To Home Phone charge

Hi Scooby-Doo,

Thank you for your reply, I have indeed read the thread and sent already an email to Telemessage support.

Will see how it goes, but users who don't know about this community will need to call and waste a lot of time before they can obtain the right procedure.

I would rather suggest that It should be integrated in the FIDO user online profile rather than another app to add, where user can tick to block this feature and then Fido will automatically contact the Telemessaging support for that, I think this will improve the service and make it available for all customers.

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[Scooby-Doo]

Hi Scooby-Doo,

Thank you for your reply, I have indeed read the thread and sent already an email to Telemessage support.

Will see how it goes, but users who don't know about this community will need to call and waste a lot of time before they can obtain the right procedure.

I would rather suggest that It should be integrated in the FIDO user online profile rather than another app to add, where user can tick to block this feature and then Fido will automatically contact the Telemessaging support for that, I think this will improve the service and make it available for all customers.

[FidoAmanda · Accepted solution]

Thanks for sharing this, Scooby-Doo, and, thanks to @ronyb again for the suggestion! 

We're always on the lookout for ways to improve our service for our customers.