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FidoStephen
Community Manager (Retired)
Community Manager (Retired)

community_blog_ENG.jpg

 

Hey Community,

 

We’re all about giving you the tools that make it easier to do business with us. That’s why we’re excited to announce that you can now do even more on Fido.ca; upgrade your device and change your monthly plan!

 

Just log in to your account on Fido.ca and follow these easy steps. 

 

HOW TO UPGRADE YOUR PHONE

 

 

EN1.png

 

Scroll down a bit and you’ll see an option to change your plan and another one to upgrade your device:

 

EN2.png

 

Let’s pretend we’re doing an upgrade. Here’s what you’ll see:

 

EN3.png

 

On this step, you can either choose to keep your existing plan or select a new one. We’ll keep our current plan for this example.

 

EN4.png

 

Now you can add or remove your add-ons. When you’re done, click Continue on the bottom right.

 

EN5.png

 

Now it’s time to let us know where you want it delivered. You can have the device sent to your billing address or an alternate address.

 

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Next, you'll see a summary of your order. Read it over carefully. Smiley  Everything looks good? Click on Complete Order. Next, you’ll see the Payment info page and then a final confirmation page.

 

 

 

HOW TO CHANGE YOUR PLAN

 

Here are the steps to follow if you’re just looking to change your plan without upgrading your device. On the My Account page, click Change Plan:

 

ENPPC1.png

 

Next, choose your new plan.

 

ENPPC2.png

 

Next, you’ll be able to manage your add-ons or add new ones. When you’re done, click Check Out on the bottom right.

 

ENPPC3.png

 

There you have it! Changing your plan and upgrading your device has never been easier. We’d love to hear what you think, so drop us a line in the comments below!

 

-FidoStephen

68 Comments
wirescrossed
I'm back
I'm back

Changing plans just times out. Can't even call in due to a busy signal.

vaxen
I'm a visitor
I'm a visitor

Waited 3 hours on hold, no luck. Waited to connect on live chat for a day, no luck. Sent DMs via Twitter, no luck after 24h. Tried to change plan online, timeout. What exactly should the process be here Fido?

gwesen
I'm a participant level 1
I'm a participant level 1

I recently upgraded my device on a loyalty pulse medium 10gb for $100. Medium used to be plus 15 which was the same as tab 15. The promotion is 5+5gb on a pulse large for $85. I am paying way too much!

Drapz77
I'm a visitor
I'm a visitor

Except this hasn't worked all evening.....................................  

 

Capture.JPG

dross9899
I'm a visitor
I'm a visitor

I’ve been trying all day to change my plans but it keeps saying oops something went wrong and 2 times I sat on hold for over an hour and currently at 29 minuets for the third time today what’s up with Fido ???

FidoKenny
Moderator
Moderator

@dross9899

 

Hey there Smiley We are getting way more requests than usual right now because of the holiday deals.

 

I can help you with that to see what's going on.

 

I'm sending you a PM. Talk to you soon.

 

burner123
I'm a visitor
I'm a visitor

When I log in, I don't even see the button to change the plan.... I have tried the app which sends you to your device's browser; the laptop using firefox; the laptop using google chrome.

 

When I try to go through the promo page, it just keeps cycling me back to the login screen...

 

I've sent twitter DMs, (They are replying to people from 18 hours ago), called 611 where i've gotten to be added to the wait list and then hung up, but also gotten the busy signal/won't connect. I waited in line in vancouver and was told the system is down, only 20 minutes later to have my friend tell me he got it done.

 

I've been a customer since microcell and haven't been on contract for 10 years....

fido_screen-01.jpg

Ford96
I'm a participant level 3
I'm a participant level 3

I'm in same boat!! I go to do the change my plan & the promotion is not available .... no answer on live chat, no answer on FB messenger or FIDO FB page.

 

I understand the volumns of calls, sure hope this is extended for those of us who can't get their questions answered!

 

Thanks in advance

PolyTek
I'm a visitor
I'm a visitor

Another LONG TIME CUSTOMER (19 years!) here experienceing the same problem.  No way to contact CS, and the promo plan DOES NOT appear on the list of available plans.  There is no $60/5gb BYOD plan.

 

Help us out, @FidoKenny

 

 

abiz
I'm a visitor
I'm a visitor

Very frusrating experience. I don't see the option to upgrade to the 5+5gb plan for $60. I am provided with many other options, just not this one.

arotbart
I'm a visitor
I'm a visitor

Dear Fido.

 It is still impossible to change the plan nor to call to the provider.

 I would recommend  Fido to extend the sale event.

Quality of service you provide is HORRIBLE. We pay more than enough to have a normal service. I send a message to Fido yesterday for service request and noone contacted me. As one who uses Fido  for 7 years and has more than one subscriber, i did not expect to have this bad service.

 Extremely disappointed! And I do not care what happens in other companies. I am paying Fido and I expect to have the service according to my pay!

dda19
I'm a visitor
I'm a visitor

I can get to Change Plan but the current promotion doesn't show for me from the list. What can I do? I've been waiting since yesterday to get a response on Messenger and Twitter DM's don't go anywhere either. Called their automated system 5 times and each has resulted in a hangup either immediately or after a few minutes on hold. It's ironic that their hold process says to do it online to avoid transaction fees but it's not actually possible...

cabinboy17
I'm a visitor
I'm a visitor

seems im in the same boat as everyone else...no live chat, phone useless as they just hang up on you, app and computer useless as just takes you back to please login when i am logged in. wasted hours of my time. Why advertise 10gb for $60 if noone can actually upgrade to it....terrible service

PolyTek
I'm a visitor
I'm a visitor

Well Fido,

 

Its past 11pm Pacific on the extended day of the sale, and like many, I've not been able to reach anyone at Fido in any manner.  All phone numbers were unresponsive, online Live Chat was "not available" all day, never got a reply via Facebook Messenger, and my Direct Messages (first sent before 11am) to the Twitter account have not been responded to, though it appears that someone is still active there, even within the last minute.

 

I am lucky that I was able to not entirely derail my personal life over the last 2 days attempting to secure this offer.  I am pretty dissapointed by what I've seen, though the tone of every Fido CS rep has been good, it is clear that Fido was completely and woefully unprepared to meet the customer demand.

 

I sincerly hope that Fido will honor the requests of existing customers and extend this offer to loyal customers who invested time, effort, and faith in the process today.

 

It's time for me to go to bed.  I can't stay up all night monitoring my Twitter feed...

 

 

D. Marko

Fido customer since 1998

yep, 1998

FidoStephane
Former Moderator
Former Moderator

@PolyTek@cabinboy17@dda19@arotbart@abiz@Ford96@burner123

 

Who still needs help changing their plan? 

abiz
I'm a visitor
I'm a visitor

I still need help please

FidoStephane
Former Moderator
Former Moderator

Sending you a PM now @abiz

dda19
I'm a visitor
I'm a visitor

I would really appreciate some help, thank you.

FidoStephane
Former Moderator
Former Moderator

I send you a PM @dda19 Smiley

Ford96
I'm a participant level 3
I'm a participant level 3

I still need help as well ....