Fido

And just to be clear, the base plan for the +5gb promo ($60/5gb) has never shown up for me as an option in the Change Plan section documented above.  I checked and re-checked multiple times 18th, 19th and today (though I assume it would be gone today...

Me too please! 

Well Fido, Its past 11pm Pacific on the extended day of the sale, and like many, I've not been able to reach anyone at Fido in any manner.  All phone numbers were unresponsive, online Live Chat was "not available" all day, never got a reply via Faceb...

Another LONG TIME CUSTOMER (19 years!) here experienceing the same problem.  No way to contact CS, and the promo plan DOES NOT appear on the list of available plans.  There is no $60/5gb BYOD plan. Help us out, @FidoKenny