I've recently just ported 4 numbers from rogers to fido. The fido my account app works on the other 3 lines except for mine. Everytime I try to log on it sends me the 4 digit text but when I enter it it says "session expired- try again later" and "oops we encountered a snag" I've deleted the app, turned my iphone off and reinstalled it. Same thing. I have an Iphone 5.
Yes, I have tried that.(just did it once more) After I enter my 4 digit text #, it says "Session Expired Please re-login to continue using the My Account app" And now, since yesterday, I am even unable to log onto my fido.ca through my phone. I can only do it through my computer.
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Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?
Let us know if that works for you!
I have tried to log in with my email, my fido account number(9digit account #)
On using fido.ca on my phone (safari) it won't let me log on with either nor log on with facebook. I have tried everything that has been suggested
I already have a ticket opened. It was opened back in August. I contacted Fido yesterday and was told it can take up to 20 business days. It seems to me that if this is an ongoing issue with other people as well, it should really be fixed.