iPhone Fido app not working

Reply
I'm a Participant Level 3 Shapard
I'm a Participant Level 3

iPhone Fido app not working

I've recently just ported 4 numbers from rogers to fido.  The fido my account app works on the other 3 lines except for mine.  Everytime I try to log on it sends me the 4 digit text but when I enter it it says "session expired- try again later"  and "oops we encountered a snag"    I've deleted the app, turned my iphone off and reinstalled it. Same thing.  I have an Iphone 5.

Flag this to a Moderator
Message 1 of 14
1,668 Views
Moderator (inactive) FidoThomas
Moderator (inactive)

Re: iPhone Fido app not working

Hey @Shapard

 

Welcome to the Community! You're at the right place for help Smiley

 

Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?

 

Let us know if that works for you!



Flag this to a Moderator
Message 2 of 14
1,299 Views
I'm a Participant Level 3 Shapard
I'm a Participant Level 3

Re: iPhone Fido app not working

Yes, I have tried that.(just did it once more)  After I enter my 4 digit text #, it says "Session Expired   Please re-login to continue using the My Account app"     And now, since yesterday, I am even unable to log onto my fido.ca through my phone.  I can only do it through my computer.


@FidoThomas wrote:

Hey @Shapard

 

Welcome to the Community! You're at the right place for help Smiley

 

Have you tried to remove the app, re-install it and then try to access the account with the Wi-Fi off?

 

Let us know if that works for you!


 

Flag this to a Moderator
Message 3 of 14
1,289 Views
Moderator
Moderator

Re: iPhone Fido app not working

Thanks for sharing that @Shapard!

 

Let me aks you, how do you login to My Account normally?

 

Do you use your email, your phone # or Facebook to login?

 

Let us know.



Flag this to a Moderator
Message 4 of 14
1,284 Views
I'm a Participant Level 3 Shapard
I'm a Participant Level 3

Re: iPhone Fido app not working

I have tried to log in with my email, my fido account number(9digit account #)

On using fido.ca  on my phone (safari) it won't let me log on with either nor log on with facebook.  I have tried everything that has been suggested

Flag this to a Moderator
Message 5 of 14
1,274 Views
Moderator (inactive) FidoRachel
Moderator (inactive)

Re: iPhone Fido app not working

Sending you a PM so we can open a ticket in your account. 

 

Talk soon @Shapard



Flag this to a Moderator
Message 6 of 14
1,272 Views
Highlighted
I'm a Participant Level 3 Shapard
I'm a Participant Level 3

Re: iPhone Fido app not working

I already have a ticket opened.  It was opened back in August.  I contacted Fido yesterday and was told it can take up to 20 business days.  It seems to me that if this is an ongoing issue with other people as well, it should really be fixed.

Flag this to a Moderator
Message 7 of 14
1,270 Views
Moderator (inactive) FidoRachel
Moderator (inactive)

Re: iPhone Fido app not working

We'll do our best to have this fixed asap @Shapard

 



Flag this to a Moderator
Message 8 of 14
1,267 Views
I'm a Participant Level 2 user24
I'm a Participant Level 2

Re: iPhone Fido app not working

Help! I have the same issue! verification code always fails

Flag this to a Moderator
Message 9 of 14
1,209 Views
Moderator (inactive) FidoRanya
Moderator (inactive)

Re: iPhone Fido app not working

Hey @user24

 

Do you use your email to log in? 

 

Are you able to log in via fido.ca ?

 

Let us know!



Flag this to a Moderator
Message 10 of 14
1,164 Views
I'm a Participant Level 2 user24
I'm a Participant Level 2

Re: iPhone Fido app not working

Yes I login with my email address, I am able to login to my account using my web browser

Flag this to a Moderator
Message 11 of 14
684 Views
Moderator (inactive) FidoRanya
Moderator (inactive)

Re: iPhone Fido app not working

Thanks for confirming @user24 .

 

Are you using the latest version of the App? 



Flag this to a Moderator
Message 12 of 14
684 Views
I'm a Participant Level 2 user24
I'm a Participant Level 2

Re: iPhone Fido app not working

@FidoRanya Yes I have deleted and reinstalled the app and still got the same error.

Flag this to a Moderator
Message 13 of 14
676 Views
Moderator (inactive) FidoThomas
Moderator (inactive)

Re: iPhone Fido app not working

Hey @user24,

 

All right then! I'll send you a PM and we'll continue over there Smiley

 

 



Flag this to a Moderator
Message 14 of 14
671 Views