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cant log in to my app

I'm a participant level 1
I'm a participant level 1

i have been trying to log in my fido app since a month but it keeps showing me error "account info not available" 24251918_10155064880851546_1834683467_n.jpg


Community Manager (Retired)
Community Manager (Retired)

Hi there @Leyan,


Welcome to our Community Smiley


Have you tried logging in on your online account on directly?


Can you let me know if that works or if you're experiencing the same issue?


Let us know and we'll take it from there.

Any updates for us @Leyan? Is your app working now?


Let us know! If it's working let us know what did the trick Very_Happy