The new Fido App

[mgriff54]

I just got an email today from Fido to register and download the app. I downloaded it and it is not working at all. Anyone else having a problem? The app won't show up on the home screen as Fido, will not go into landscape mode, and only show in half a screen and the rest is black. 

Thanks

**Edited to add label

[mgriff54]

Hi there @mgriff54

I just tested it out on my end!

In the iTunes/App Store, the app isn't availabe in the "iPad Only" section in the menu. 

It's available in the "iPhone Only" section, in that same menu. 

Click on "iPad only" and select "iPhone Only". 

You can install the Fido My Account app from there Hope this helped!

[FidoTerry]

Welcome to the community @mgriff54!  

Really odd that's happening. Did you try to restart your phone after the update? Also did you try to uninstall and install the app again?

[mgriff54]

Thanks, and yes I have tried twice what you have suggested. It is not on my phone but on my iPad Air2. 

[FidoManuel]

Got it!  Are you connected on Wi-Fi by any chance? If yes, can you disable it and try again?

Let me know how it goes for you. 

[mgriff54]

Thanks for your reply, I tried that and nothing happened. I am thinking that the app is not for IPads? 

[FidoCatherine · Accepted solution]

Hi there @mgriff54

I just tested it out on my end!

In the iTunes/App Store, the app isn't availabe in the "iPad Only" section in the menu. 

It's available in the "iPhone Only" section, in that same menu. 

Click on "iPad only" and select "iPhone Only". 

You can install the Fido My Account app from there Hope this helped!

[mgriff54]

Thanks Cathrine, I did what you said and it did download but it is still for iPhone only. You can't have a landscape mode and it is in small size. But thanks again and hopefully they will come out with an update for iPad. 

[FidoMaria]

@mgriff54 Glad that it worked! Right now the app is designed for iPhone, but you can still use it on your iPad.

Cheers!