The new Fido App

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I'm a Participant Level 3 mgriff54
I'm a Participant Level 3

The new Fido App

I just got an email today from Fido to register and download the app. I downloaded it and it is not working at all. Anyone else having a problem? The app won't show up on the home screen as Fido, will not go into landscape mode, and only show in half a screen and the rest is black. 

Thanks

 

**Edited to add label

Accepted Solution

Re: The new Fido App

Hi there @mgriff54

 

I just tested it out on my end!

 

In the iTunes/App Store, the app isn't availabe in the "iPad Only" section in the menu. 

 

It's available in the "iPhone Only" section, in that same menu. 

 

Click on "iPad only" and select "iPhone Only". 

 

You can install the Fido My Account app from there Smiley Hope this helped!

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Former Moderator FidoTerry
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Re: The new Fido App

Welcome to the community @mgriff54!  Smiley

 

Really odd that's happening. Did you try to restart your phone after the update? Also did you try to uninstall and install the app again?



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I'm a Participant Level 3 mgriff54
I'm a Participant Level 3

Re: The new Fido App

Thanks, and yes I have tried twice what you have suggested. It is not on my phone but on my iPad Air2. 

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Former Moderator FidoManuel
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Re: The new Fido App

Got it!  Are you connected on Wi-Fi by any chance? If yes, can you disable it and try again?

Let me know how it goes for you. 

 

 



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I'm a Participant Level 3 mgriff54
I'm a Participant Level 3

Re: The new Fido App

Thanks for your reply, I tried that and nothing happened. I am thinking that the app is not for IPads? 

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Former Moderator FidoCatherine
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Solution

Re: The new Fido App

Hi there @mgriff54

 

I just tested it out on my end!

 

In the iTunes/App Store, the app isn't availabe in the "iPad Only" section in the menu. 

 

It's available in the "iPhone Only" section, in that same menu. 

 

Click on "iPad only" and select "iPhone Only". 

 

You can install the Fido My Account app from there Smiley Hope this helped!



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I'm a Participant Level 3 mgriff54
I'm a Participant Level 3

Re: The new Fido App

Thanks Cathrine, I did what you said and it did download but it is still for iPhone only. You can't have a landscape mode and it is in small size. But thanks again and hopefully they will come out with an update for iPad. 

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Former Moderator FidoMaria
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Re: The new Fido App

@mgriff54 Glad that it worked! Right now the app is designed for iPhone, but you can still use it on your iPad. Smiley

 

Cheers!



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