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Fido my account mobile app

I have the fido "my account" app on my iphone6. Very often I go to use it , and while waiting for it to activate, a message appears saying" your session has timed out" . Now I can't open the app at all ! Why is this happening?

Sorry, we have hit the snag. Come back later. (Its been 6 months)

I have been facing this issue for past six months. I have called the customer service, no action taken. Troubleshooting steps done by me: 1  completely logged out of my app and tried to log back in 2 Cleared cache 3. Restarted the phone.  4. Reinstal...

Sushant1 by I'm a participant level 3
  • 8702 Views
  • 7 replies
  • 0 likes

Can’t login to myfido app

I started Fido 2018/06/22, But when I send the phone number the app dipalys “Account Info Not Available” and didn’t sent the code to me.    

Fj90929 by I'm a participant level 1
  • 2851 Views
  • 2 replies
  • 0 likes

Fido Myaccount won't login

Hi, I am new to Fido with multiple lines moved to Fido. I have downloaded the Myaccount app on all the phones. When I try to login on the app (iPhone version) to view the usage on the other lines as I am the account holder. I get an error message say...

FC10 by I'm a participant level 2
  • 8724 Views
  • 3 replies
  • 0 likes