OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Announcement: From time to time, we review and make...
Community MVP Program
The MVP program (Most Valuable Posters) was implemented in order to recognize community members who...
Conversations
Fido My Account - iPhone - Your session timed out error
Hello, I am getting “Your session timed out” error on the My Account app, on iPhone, every single day. Then app stuck an never loads. The only fix I found is to delete the app and install it again; but I need to do this several times a day. It is ve...
Resolved! Can't use my unlimited hours.
I used my first 3 unlimited hours. Although there were a few glitches, like not seeing the time remaining in the app until the end, it worked pretty well. Now though, the app systematically crashes when I open it. I can't even see the option.
Fido my account mobile app
I have the fido "my account" app on my iphone6. Very often I go to use it , and while waiting for it to activate, a message appears saying" your session has timed out" . Now I can't open the app at all ! Why is this happening?
Sorry, we have hit the snag. Come back later. (Its been 6 months)
I have been facing this issue for past six months. I have called the customer service, no action taken. Troubleshooting steps done by me: 1 completely logged out of my app and tried to log back in 2 Cleared cache 3. Restarted the phone. 4. Reinstal...
Can’t login to myfido app
I started Fido 2018/06/22, But when I send the phone number the app dipalys “Account Info Not Available” and didn’t sent the code to me.