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MyAccount app hit a snag

calbee0721
I'm a contributor level 1
I'm a contributor level 1

i have recently joined fido and tried to use the my account app. i have tried to redownload and use it but it keeps saying “sorry. we have hit a snag.” i have tried everything!! HELP

24 REPLIES 24

caprisa
I'm a participant level 1
I'm a participant level 1

Hi,

 

I'm also having the same issue.

 

1. I get this error message when I'm logging in to My Account app with email as username. Tried with On and off Wifi. Reinstalled the app. Still getting same error message. 

 

2. I'm able to login via fido.ca

 

Please advise. 

 

Thanks

Hey @molotovv! I hope your doing well. Smiley

 

I'll send you a PM right away so we can get to the bottom of this for you.

 

Talk to you soon.



molotovv
I'm a participant level 1
I'm a participant level 1

I also have the same issue on Android app

 

1- Using latest version of the app

2- am able to access my account via Fido.ca

3- using my email address as username   

 

Clearing cache and re-installing the app didn't help

Thanks @calbee0721

 

We've replied to your PM Smiley