MyAccount app hit a snag

[calbee0721]

i have recently joined fido and tried to use the my account app. i have tried to redownload and use it but it keeps saying “sorry. we have hit a snag.” i have tried everything!! HELP

[caprisa]

Hi,

I'm also having the same issue.

1. I get this error message when I'm logging in to My Account app with email as username. Tried with On and off Wifi. Reinstalled the app. Still getting same error message. 

2. I'm able to login via fido.ca

Please advise. 

Thanks

[FidoPhilippe]

Hey @molotovv! I hope your doing well.

I'll send you a PM right away so we can get to the bottom of this for you.

Talk to you soon.

[molotovv]

I also have the same issue on Android app

1- Using latest version of the app

2- am able to access my account via Fido.ca

3- using my email address as username   

Clearing cache and re-installing the app didn't help

[FidoSaad]

Thanks @calbee0721

We've replied to your PM