Google Play carrier billing

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I'm a Participant Level 2 DeevyW
I'm a Participant Level 2

Google Play carrier billing

Hello all,
A long time ago I was able to purchase things from the play store using Fido carrier billing but now I can't use that option. The option says: Device is not provisioned for carrier billing. BTW I'm a prepaid user. Any ideas what wrong? Thanks in advance!

 

 

***Edited to add labels***

Accepted Solution

Re: Google Play carrier billing

@KAPABLE-K

 

You are correct I should I was just teed off at Fido after a call total of almost an hour then telling me call Google..blah blah.

On that forum it said clear cache then data from the Google Play Store App then reboot the phone try the purchase select payment options and you should have all the choices. I was skeptical but followed the instructions and there was the option to charge on my Fido bill.

 

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I'm a Contributor Level 1 Chazc7zz
I'm a Contributor Level 1
Solution

Re: Google Play carrier billing

@KAPABLE-K

 

You are correct I should I was just teed off at Fido after a call total of almost an hour then telling me call Google..blah blah.

On that forum it said clear cache then data from the Google Play Store App then reboot the phone try the purchase select payment options and you should have all the choices. I was skeptical but followed the instructions and there was the option to charge on my Fido bill.

 

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Re: Google Play carrier billing

Hey Chazc7zz!

 

Thanks for sharing what worked for you with the rest of the Community! 

 

Happy to hear that you were able to get it all sorted out. Smiley



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I'm a Participant Level 2 StevenEllis
I'm a Participant Level 2

Re: Google Play carrier billing

A while ago I was able to bill my Fido account if I wanted to purchase something off of the google play store, now it just says not eligable and sending verification sms. I have always payed my bills and not sure how to activate this billing option

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I'm a Legend Level 1
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Re: Google Play carrier billing

Hello @StevenEllis welcome to the community!

 

Try clearing the cache then data from the Google Play Store App then reboot the phone and retry the purchase select payment options and you should have all the choices.

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I'm a Participant Level 2 StevenEllis
I'm a Participant Level 2

Re: Google Play carrier billing

@KAPABLE-K I have done that but it keeps saying not eligable. I have no idea what else to do in this situation as I would like to be able to make some in game purchases but I cannot
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Re: Google Play carrier billing

Hey @StevenEllis,

 

 

Welcome to the Community Smiley

 

Have you already checked on Wallet.google.com if you have an active profile at the moment?

 

 



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I'm a Participant Level 2 StevenEllis
I'm a Participant Level 2

Re: Google Play carrier billing

@FidoClaudia

I am in Canada and google wallet is not supported in my country
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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: Google Play carrier billing

Hi @StevenEllis,

 

Can you try payments.google.com please?

 

Thanks!



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Re: Google Play carrier billing

Hey @StevenEllis,

 

 

My bad! It should be payments.google.com, as FidoFaiza mentioned Smiley

 

After you log in, simply click on the Menu at the top left and select Payment Methods, then finally click on Remove.

 

Once that's done, go back to the Play Store and try registering again to direct carrier billing.

 

Let me know if it worked.

 

 



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I'm a Participant Level 2 denishachey
I'm a Participant Level 2

Re: Google Play carrier billing

So i removed carrier billing by accident and now when i try to verify i get and error when google tries to sms fido.
Ive cleared chache and data...
And done everything listed on this forum
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Former Moderator FidoMaria
Former Moderator

Re: Google Play carrier billing

Hi @denishachey & welcome to the Community. Smiley

 

What error message do you get when you try to adding back carrier billing?



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I'm a Participant Level 2 denishachey
I'm a Participant Level 2

Re: Google Play carrier billing

I managed to fix the issue. But i had talked to a representative and she said i wasnt over my limit now....but when i try to buy somthing google says im over my limit still. I just cant win. 2 days of dealing with reps from both google n fido. Lol
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Former Moderator FidoCatherine
Former Moderator

Re: Google Play carrier billing

Thanks for getting back to us!

 

Mind sharing how you managed to fix the issue? Any insight's appreciated if we ever run into a similar situation in the future Smiley 



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I'm a Participant Level 2 asaturnwave
I'm a Participant Level 2

Re: Google Play carrier billing

Attempting to use the subscriber billing payment option in the Google Play Store results in an error popping up after it tries tto SMS Fido for verification: OR-DVASA2-02. The same issue occurs on a Rogers SimCard.

After the routine restarts and data clearing for a couple days, I called Fido. The agent told me that this issue has just popped up, with other customers calling in today regarding the same issue.

So, I:m posting here in hooes someone can alert me when I theee's a solution for the problem, or if the issue is fixed, so I can know. Thank you! :-})

PS device is a Galaxy S8. Payments by other methods work and subscriber billing has worked previously.

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Re: Subscriber/Carrier Billing Cannot be Activated

Thanks for posting @asaturnwave!

 

I moved your post to this thread as the answers above may help resolve things for you Smiley


Can you try out the payments.google.com method that @FidoClaudia and @FidoFaiza mentioned?


Let us know if that works and we'll go from there!

 



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