yes, I did all the silly things many times and you guys were never able to resolve this. Contacted support and wasted so much time. I need to go to message to find fido xtra but then it will dissppear because the message expire or whatever
it is still not working
Good morning @Acadian , I understand that your Fido Xtra app is not showing up at all? Or is the app opening to your account and the fido extra perks banner has disappeared? Have you changed your plan to basic or prepaid? If it just disappeared, did you try clearing the app cache and do a restart of your device? If reinstalling the app and a restart didn't work for you, you may need to do a network reset. To reset the network, go to settings, reset, reset network settings. If that doesn't work, it sounds like a job for technical support. You can call them from your phone at *611
I hope one of the methods mentioned works for you.
I can open the app. But i don't see the button for Xtra. Cleared the cache, completely reinstalled it, still doesn't work.
The only way i can get to it is by opening a message in the app for one the contests and clicking on the link for that contest. Other than that, there's no way to reach that section of the app