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Fido app authorization

Davel99
I'm a Participant Level 1
I'm a Participant Level 1

Hi,

 

I was trying to get an authorization code on the fido app. When I entered my phone number the message read: " account info not available. Same goes logging in. I can login, however, on the company site. I have tried deleting the app and then reboot and reinstalling on several occasions to no avail

2 REPLIES 2

FidoAmanda
Former Moderator
Former Moderator

Hey @Davel99!

 

Let us know if you still need help with this! Smiley



FidoClaudia
Moderator
Moderator

Hey @Davel99,

 

Welcome to our forums! Smiley

 

When you log in on fido.ca directly, do you normally log in with your phone number or your email address as the user name?

 

Let me know and we'll take it from there!