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Account Info Not Available

filhouse
I'm a Participant Level 1
I'm a Participant Level 1

Hi I just downloaded the Fido app for my phone and it is asking for my phone # to send me a code. I enter in my # and it says "Account Info Not Available". I've checked the other board messages with this issue but did not see a solution.

 

I am using my email to log in to browsers.

 

Thanks

2 REPLIES 2

pengtao736
I'm a Participant Level 1
I'm a Participant Level 1

I found this can be solved by just turn off the wifi and using the Fido network.  Redo that then the fido app could get your account infomation. After authorized, the fido app could work when connecting wifi or fido network.

FidoAmanda
Former Moderator
Former Moderator

Hey filhouse!

 

Welcome to the Community! 

 

Are you able to log in to My Account through your browser without any difficuties? Are you certain that you are entering your number correctly?

 

Also, does uninstalling and reinstalling the app help?