Fido app authorization - stuck at authorization code

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I'm a Participant Level 2 SladeX
I'm a Participant Level 2

Fido app authorization - stuck at authorization code

S7 phone. Changed over from Rogers a few days ago. Can login to fido website and see data, account info, billing etc. When trying to load fido app, it lets me put in my cell number and it texts me an authrorization code and just stalls there. I can't get past this point on the app.

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I'm a Participant Level 3 Sandymctyre
I'm a Participant Level 3

Re: Fido app authorization - stuck at authorization code

It happens on both wifi and data.

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Moderator
Moderator

Re: Fido app authorization - stuck at authorization code

Hey @Sandymctyre

 

Valeska here taking over Smiley 

 

Thank you so much for your patience, it is greatly appreciated! 

 

In this case, we would need to take a closer look at the account. 

 

I'll be sending you a PM so we can look into this further. 

 

Talk to you there! 



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