Can’t log in Fido App

[SandyYVR]

The App doesn’t work, got the error message after entering phone # for sending code, tried uninstall and reinstall app few times but doesn’t help.  No problem to login on Fido website 

[FidoAmanda]

Hey SandyYVR!

Are you still getting the same error when trying to log in to the app? 

We'd love an update!

[jefflying]

Hi, I’m experiencing the same issue here for a few days. I have downloaded the latest version of app(3.3.3(5)).reinstalling the app still doesn’t work but it works fine with website. I’m using iPhone. Please kindly tell me how to fix it. Thanks

[FidoPhilippe]

Hey @jefflying! Welcome to the community.

We'll certainly try our best to help you. I'll need to ask you a few questions to help with that:

1. Are you getting the same error message you see above? If not, can you please send a screenshot with no personal information on it.

2. Does your iPhone have the latest IOS version on it?

Let us know.

[jefflying]

[jefflying]

Yes, I have the same issue and I’ve already upgraded my iOS software. The issue is still there.

[FidoKenny]

Hey @jeffying and welcome to the Community.

This doesn't look right to me. 

Simply to confirm with you, do you use your email or phone number as a username to log in?

Also, this happens when you try to log in from a desktop as well? 
 

Let me know.

[FidoGabrielle]

Hello there @SandyYVR!

Welcome to the community.

We have been experiencing issues with the app since yesterday indeed but we are working on resolving this as we speak. That shouldn't take very long so sit tight!