Fido app authorization - stuck at authorization code

Reply
I'm a Participant Level 2 SladeX
I'm a Participant Level 2

Fido app authorization - stuck at authorization code

S7 phone. Changed over from Rogers a few days ago. Can login to fido website and see data, account info, billing etc. When trying to load fido app, it lets me put in my cell number and it texts me an authrorization code and just stalls there. I can't get past this point on the app.

Flag this to a Moderator
Message 1 of 17
4,411 Views
I'm a Participant Level 3 Sandymctyre
I'm a Participant Level 3

Re: Fido app authorization - stuck at authorization code

Same phone and same problem as the OP. S7 EDGE, from Rogers. Flipped 3 weeks ago. Tried wifi and data. Same issue. Get the code, but wont authorize. My son's Fido phone set up at same time works no issues.

Flag this to a Moderator
Message 11 of 17
2,525 Views
Highlighted
Moderator
Moderator

Re: Fido app authorization - stuck at authorization code

Hello @SladeX and welcome to the  Community Smiley

 

You should be able to access you your account from your app.

 

Just a question for you: do you log in using your phone number or your email address?

 

Also, what's the version of the app that you have on your end?

 

Let me know.

 

@Sandymctyre: Same question goes for you Smiley



Flag this to a Moderator
Message 12 of 17
2,516 Views
I'm a Participant Level 3 Sandymctyre
I'm a Participant Level 3

Re: Fido app authorization - stuck at authorization code

App. Version 3.3.3.4, I deleted and re-downloaded from the play store to try again. The app by default brings up the “your Fido Mobile Number” login, but I have tried both. Email login just spins and remains the same, doesn’t go anywhere. By number, it sends me the Auth Code, then returns “Something went wrong. Sorry, we’ve hit a snag. Please check back later.”  

Flag this to a Moderator
Message 13 of 17
2,505 Views
I'm a Participant Level 3 Sandymctyre
I'm a Participant Level 3

Re: Fido app authorization - stuck at authorization code

I should add that both my wife’s Motorola Play (unlocked from Rogers) and my son’s LG G6(new Fido activation) have no issues with the app. Just my Samsung S7 Edge...

Flag this to a Moderator
Message 14 of 17
2,501 Views
Former Moderator FidoJo
Former Moderator

Re: Fido app authorization - stuck at authorization code

Thanks for confirming the details @Sandymctyre 

 

Does it happens when you're on WIFI / Cellular DATA or both?

 

 



Flag this to a Moderator
Message 15 of 17
2,490 Views
I'm a Participant Level 3 Sandymctyre
I'm a Participant Level 3

Re: Fido app authorization - stuck at authorization code

It happens on both wifi and data.

Flag this to a Moderator
Message 16 of 17
1,158 Views
Former Moderator FidoValeska
Former Moderator

Re: Fido app authorization - stuck at authorization code

Hey @Sandymctyre

 

Valeska here taking over Smiley 

 

Thank you so much for your patience, it is greatly appreciated! 

 

In this case, we would need to take a closer look at the account. 

 

I'll be sending you a PM so we can look into this further. 

 

Talk to you there! 



Flag this to a Moderator
Message 17 of 17
1,145 Views