Fido app authorization - stuck at authorization code

[SladeX]

S7 phone. Changed over from Rogers a few days ago. Can login to fido website and see data, account info, billing etc. When trying to load fido app, it lets me put in my cell number and it texts me an authrorization code and just stalls there. I can't get past this point on the app.

[Sandymctyre]

Same phone and same problem as the OP. S7 EDGE, from Rogers. Flipped 3 weeks ago. Tried wifi and data. Same issue. Get the code, but wont authorize. My son's Fido phone set up at same time works no issues.

[FidoKenny]

Hello @SladeX and welcome to the  Community

You should be able to access you your account from your app.

Just a question for you: do you log in using your phone number or your email address?

Also, what's the version of the app that you have on your end?

Let me know.

@Sandymctyre: Same question goes for you

[Sandymctyre]

App. Version 3.3.3.4, I deleted and re-downloaded from the play store to try again. The app by default brings up the “your Fido Mobile Number” login, but I have tried both. Email login just spins and remains the same, doesn’t go anywhere. By number, it sends me the Auth Code, then returns “Something went wrong. Sorry, we’ve hit a snag. Please check back later.”  

[Sandymctyre]

I should add that both my wife’s Motorola Play (unlocked from Rogers) and my son’s LG G6(new Fido activation) have no issues with the app. Just my Samsung S7 Edge...

[FidoJo]

Thanks for confirming the details @Sandymctyre 

Does it happens when you're on WIFI / Cellular DATA or both?

[Sandymctyre]

It happens on both wifi and data.

[FidoValeska]

Hey @Sandymctyre! 

Valeska here taking over  

Thank you so much for your patience, it is greatly appreciated! 

In this case, we would need to take a closer look at the account. 

I'll be sending you a PM so we can look into this further. 

Talk to you there!