Fido app authorization - stuck at authorization code

[SladeX]

S7 phone. Changed over from Rogers a few days ago. Can login to fido website and see data, account info, billing etc. When trying to load fido app, it lets me put in my cell number and it texts me an authrorization code and just stalls there. I can't get past this point on the app.

[Sandymctyre]

It happens on both wifi and data.

[FidoValeska]

Hey @Sandymctyre! 

Valeska here taking over  

Thank you so much for your patience, it is greatly appreciated! 

In this case, we would need to take a closer look at the account. 

I'll be sending you a PM so we can look into this further. 

Talk to you there!