I cannot find 5 hours extra data and no option to log in with finger print

I cannot find 5 hours extra data and no option to log in with finger print

I cannot find 5 hours extra data and no option to log in with finger print

Mft25
I'm a Participant Level 2

I cannot find 5 hours extra data and no option to log in with finger print

Recently I can't find the extra 5 hours option in Fido app I tried uninstalling the app then install it again , I restarted my iPhone 6s and also it did not help . I noticed also that login option with fingerprint is not there any more 

5 REPLIES 5
FidoAnthony
Moderator

Hey @Mft25,

 

Welcome to the community! 😊

 

Are you able to access your Data Bytes via More --> My Data Bytes History? From there, you should also be able to start a Data Bytes session.

 

I've also noticed that occasionally the 5 Extra hours of data tab does not show on the main page. However, accessing Data Bytes via the More tab usually returns it to its usual location.

 

Also, in regards to the Touch ID feature, here is how you can enable Touch ID on your Fido account:

 

  1. Tap "More" on the bottom right.
  2. Tap "Your Profile & Settings"
  3. Tap "Settings" at the top.
  4. Select "Enable Touch ID" to activate.

 

Let us know how it goes. 



Mft25
I'm a Participant Level 2

Thank you for your reply 

unfortunately I do not have this option My Data Bytes History when I access More

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 when I choose the setting tap I don't have options at all 

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 I tried uninstalling the app and then install it again without success .I tried restarting my iPhone 6s without success . Also my iPhone is updated to the latest iOS and even I tried all these remedies with another iPhone 6s that I have also as backup with the same result. I think there is problem with the app  itself because it seems like it log in using web in the background and app interface??

Hey @Mft25

 

In this case, would it be possible for you to try to access the 5 Extra Hours of data by first clicking on the "Usage" TAB at the top of the App? 



Mft25
I'm a Participant Level 2

This is my my main problem that I do not have this option now

 

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FidoDivine
Former Moderator

Hey @Mft25,

 

Thank you for the details.This option should definitely be available for you, with an Account holder profile. 

 

Please rech out to our customer service here We will gladly take a further look into that for you. 

 

Thank you.