Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

View solution in context
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I'm a Participant Level 1 redheadpt
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I'm also having the same issue. How we will be notified when a fix is in place?

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @Jghadban and thanks for reaching out.


Our support team is still working on this.


As soon as we have news, we will update this thread.

 

 



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Message 47 of 89
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I'm a Participant Level 1 Baddie
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

It won't let me long into the app but I can long in online.Ive tried everything.What do I do.

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @Baddie!

 

I moved your post here since it's about the same subject.

 

Don't worry! As you can see in the solution above, we're working on this. 

 

We'll post an update when we have news! 



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I'm a Participant Level 2 parse
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Hi Fido 

any updat how long we have to wait to access our account with email login? 

 

Almost 3 month over and Fido unable to come with any solution why New user unable to login with Fido Myaccount application, each time we try to login it asking for velidation email. 

 

You have to come with update and provide solution . Many user waiting for  update. IT team of Fido working since last 4 month to resolve login issue for new user who create account after December 6 th 2017 ant still no solution. You have to address this as top priority and this issue suppose to address to management too. 

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @parse and thanks for reaching out.

 

Let's check your account together to see what was done so far about this.


I'm sending you a PM now. Talk to you soon.



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I'm a Participant Level 2 JJstarbark
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

 
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Former Moderator FidoPamela
Former Moderator

Re: Fido My Account app asking for e-mail validation

Hey @JJstarbark

 

Welcome to the Community Smiley 

 

We'll be happy to help with that. Can you give us a bit more information as to what happens or what is the error message when you try to log in? 

 

Were you able to log in in the past? 

 

Let me know! 



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I'm a Participant Level 2 JJstarbark
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Hi yes. If I go to Fido.ca I can log in but if I try using the Fido app it asks me To please visit Fido.ca to complete my email validation. I tried deleting the app and reinstalling with no success. Any solution?!

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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Fido My Account app asking for e-mail validation

A password reset seems to have fixed the issue for other users.

 

Can you try to reset yours and let us know?



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Message 55 of 89
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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @JJstarbark!

 

Did FidoRachel's suggestion help? Have you tried resetting your password?



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I'm a Participant Level 1 Michaeljmcgill
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

Resetting my password did not fix the problem.  As far as I can see, it's been 3 months since this issue was initially raised.   That's over 450 working hours.

 

I'm not even angry.  I'm just... disappointed.

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

I 100% understand your frustration with this @Michaeljmcgill, and our teams are working hard and looking into it!

 

For the moment, you can log in directly on Fido.ca to view your account details, billing, and usage. For usage, you can also dial *3337 directly on your Fido phone! Smiley

 

 



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I'm a Participant Level 2 DataUsr
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Hi FidoAmandaN,

 

Just wondering if there have been any updates on this issue... Please keep us posted when it's solved (or maybe I' missreading the messages on this forum, and there's a later post with the solution which I missed altogether). In either case, any news would be much appreciated.

 

Thanks again,

 

DataUsr

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I'm a Participant Level 2 DataUsr
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Aha... Found the post suggesting a password reset! Unfortunately, that did not help.

 

FYI, I registered sometime in the 2nd half of Dec 2017.

 

Also, I had not seen the recent replies to this post, and see now that there's been some chatter on this issue the last few days, and that it hasn't yet been resolved, so nevermind my request for update (I thought it'd been radio silence for the last 4 weeks).

 

Looking forward to hearing back when a fix is found!

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