Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

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I'm a Participant Level 1 CoreyH
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

It has been over a month now, an app update was recently released, and I am still experiencing this problem. Has there been any update from Fido?

 

I did create my account after December 6th, 2017.

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I'm a Participant Level 3 chuckb1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

after

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey everyone!

 

We're still working on this, as soon as there's an update we'll let everyone know! Smiley

 

 



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I'm a Contributor Level 1 TaraShakti
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

okay. my app is doing that as well. 

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I'm a Participant Level 1 Jgee109
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

My app is doing this as well.:smileysad:

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I'm a Participant Level 1 Yuseop
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I have same problem. Let me log in on app. Plz

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

Been waiting since December for an update

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @Yuseop

 

Welcome to the Community!

 

Did you create your online account after December 6?

 

 

@JBond I assure you that we haven't forgotten about you. We're still working on a resolution and as soon as there's an update we'll let everyone know.



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I'm a Participant Level 2 barbie0288
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Its still asking for email validation 

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Former Moderator FidoPamela
Former Moderator

Re: Fido My Account app asking for e-mail validation

Hey @barbie0288

 

Welcome to the Community Smiley 

 

We're still working on it. We'll update this thread when we have an update. 



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I'm a Participant Level 3 brbo
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

Add another app. user that attempted all options offered just too try and still no dice.....

 

Please resolve and advise thank you.

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @brbo,

 

We're still working on a resolution. In the meantime, please log in from a mobile browser or desktop directly on Fido.ca.

 

Thanks for your patience Smiley



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I'm a Participant Level 1 gonzalosh84
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

i cant log in to my fido app i tried 2 times today but no luck and i got a  message "Validation required please visit fido.ca and complete your email validation". i already done uninstalling the app rebooting the phone then reinstalled but the same message.  i can log in to fido.ca though. thanks

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Former Moderator FidoPamela
Former Moderator

Re: Fido My Account app asking for e-mail validation

Hey @gonzalosh84

 

Welcome to the Community Smiley 

 

I've moved your message here since it's on the same issue. We're still working on a resolution but we'll update this thread as soon as we have more info. 

 

Don't hesitate if there's anything we can help with in the meantime! 



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I'm a Participant Level 1 Jghadban
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I'm still having this issue and it's February.  Is there a solution for it ?

 


 

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