Fido My Account app asking for e-mail validation

Fido My Account app asking for e-mail validation

Fido My Account app asking for e-mail validation

SOLVED
JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

Solved by Moderator

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

View solution in context
88 REPLIES 88

Hey @Yuseop

 

Welcome to the Community!

 

Did you create your online account after December 6?

 

 

@JBond I assure you that we haven't forgotten about you. We're still working on a resolution and as soon as there's an update we'll let everyone know.



JBond
I'm a Contributor Level 1

Been waiting since December for an update

Jgee109
I'm a Participant Level 1

My app is doing this as well.:smileysad:

CoreyH
I'm a Participant Level 1

It has been over a month now, an app update was recently released, and I am still experiencing this problem. Has there been any update from Fido?

 

I did create my account after December 6th, 2017.

navpreetsingh78
I'm a Participant Level 1

I registered my Fido account after Dec 6th. I am facing the same issue as everyone while logging into the mobile app. Can anyone help here?

loyalcustmer
I'm a Participant Level 1

I reset my password ans started getting this error. 

 

I registered my account in December 2016.

 

Thanks. 

chuckb1
I'm a Participant Level 3

I was told by Fido customer service that to use databytes I need to login in app to back office to active databytes. And when I try to do that it askes for email validation and the email on my app is the same as the one in back office

ppptxt
I'm a Participant Level 1

Experiencing exactly the same problem -- login works from web site but not from the app, and always asks for email validation.

FidoMaria
Former Moderator

Hi @chuckb1 & @ppptxt; welcome to the Community!

 

Did you guys register to My Account on or after December 6th 2017?



chuckb1
I'm a Participant Level 3

yes

Hi @chuckb1

 

Do you mean yes for before or for after December 6th?

 

Let me know! 



chuckb1
I'm a Participant Level 3

after

Hey everyone!

 

We're still working on this, as soon as there's an update we'll let everyone know! Smiley

 

 



TaraShakti
I'm a Contributor Level 1

okay. my app is doing that as well. 

SaraB14
I'm a Participant Level 2

Image-1.jpg

 

Im also a new customer and am having this issue. No issues with login on the website. Issue is when logging through the app. Obviously using same email on both systems.

parse
I'm a Participant Level 2

Hi Fido 

any updat how long we have to wait to access our account with email login? 

 

Almost 3 month over and Fido unable to come with any solution why New user unable to login with Fido Myaccount application, each time we try to login it asking for velidation email. 

 

You have to come with update and provide solution . Many user waiting for  update. IT team of Fido working since last 4 month to resolve login issue for new user who create account after December 6 th 2017 ant still no solution. You have to address this as top priority and this issue suppose to address to management too. 

Hey @parse and thanks for reaching out.

 

Let's check your account together to see what was done so far about this.


I'm sending you a PM now. Talk to you soon.



JJstarbark
I'm a Participant Level 2

 

Hey @JJstarbark

 

Welcome to the Community Smiley 

 

We'll be happy to help with that. Can you give us a bit more information as to what happens or what is the error message when you try to log in? 

 

Were you able to log in in the past? 

 

Let me know! 



JJstarbark
I'm a Participant Level 2

Hi yes. If I go to Fido.ca I can log in but if I try using the Fido app it asks me To please visit Fido.ca to complete my email validation. I tried deleting the app and reinstalling with no success. Any solution?!

Hey @JJstarbark!

 

Did FidoRachel's suggestion help? Have you tried resetting your password?