Fido App Data Usage Issue

[DeeMundy69]

About 3-4 months ago there was an update of the Fido App on IOS that stopped showing how much Data you have used. Three days ago there was another update and it fixed the problem but went back in 2-3 hours later and it wasn’t showing the data usage again. This is a problem. Please fix this . Thanks 

[nananoni45]

This app is useless. I just want to know how much data I can use on my mobily. Why is that so hard.

[Original_Lucy]

Hi @nananoni45 , sorry you're having a difficult time checking your usage. I just checked mine in the app and it was available. You can also check on fido.ca and go intovyour account and check usage. If the app doesn't work for you, you could try uninstall and reinstall it. Alex has already mentioned this to you, and I am checking to see if either of the suggestions worked for you. 

[FidoAlex]

Hey @nananoni45, Alex here! 

You can track your data usage and see how much your plan includes in the app and you can also do it on our website on Fido.ca! 

If you need help, make sure to get in touch with our customer service here! 

[NancideCamargo]

I have been trying to check my data usage, but it keeps showing, details not available please check later. Also, there was a change on my plan, so I will be able to see it in the next billing cycle. However, I haven’t changed my plan at all. 

How do I fix this? 

Thank you

[FidoKenny]

Hello @NancideCamargo and welcome to the Community.

I moved your post to this thread since it's related to the same topic.

It's a known issue and our support team are working to get this fixed ASAP.

[NancideCamargo]

Thank you,

Also, thank you for moving my post, I'm new here and totally lost.

Nanci

[Hwr778]

Welcome to the fold Nanci, sometimes it's best to post it and let them sort out where it belongs! 😉  Especially for the mods, who have read the different threads and can link stuff together for cohesiveness.

Also just to chime in, my usage is not available also, on android, not IOS, but I have all but given up worrying about trivial things like this now.  Seems that Fido is on the slippery downhill like the rest of the RoBelUs mob-3 <sigh>

[FidoKenny]

@NancideCamargo No worries, that's what we're here for