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Fido App error message and no data bytes option

I just joined Fido and got a new phone 2 weeks ago and everytime I open the app and move around in it I get the same error message: "Sorry, something went wrong. Don't worry! You haven't started using your Data Bytes". Once I found out what Data Byte...

meeegis by I'm a Participant Level 1
  • 1263 Views
  • 3 replies
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Resolved! NO data bytes OPTION in APP

I have the exact same problem 1. I am on large Fido Pulse plan, confirmed with texting "PULSE" to 222,  and checking online account 2. Fido App is on latest update 4.1.13. Im on Fido LTE network4. I have done a hard restart of both the app, and then ...

bjlawrence11 by I'm a Participant Level 3
  • 1504 Views
  • 2 replies
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Both App and website horrifically slow

Whether I'm on the " my account " app or Fido's webpage both experiences leave a bad taste in my mouth. Both are extremely slow. IMHO poorly designed as well. I tried to upgrade my device   online for an hour, website kept hanging up.  Carriers (and ...

tarabryan by I'm a Participant Level 2
  • 1163 Views
  • 3 replies
  • 0 likes

Resolved! Fido Xtra History Not Working

Anyone having any issues with the history tab? I went to redeem my second cup coupon but I couldn't get into the history tab - circle just keep spinning. I'm on version 4.2 on an iPhone SE; tried installing and re-installing and logging in via my pho...

merhejs by I'm a Participant Level 3
  • 1886 Views
  • 5 replies
  • 0 likes

How to access data bytes option

I can't find data bytes option in my fido app. I have reinstalled it bunch of times but still not working. App version is 4.2 and I am using Galaxy S10 which means the latest Android. I also checked out that I am on a fido pulse plan. Can you help th...

Maru by I'm a Participant Level 3
  • 1851 Views
  • 5 replies
  • 0 likes