Enable Touch ID got my Fido account

[Bingbing5]

How can I enable my Touch ID Fido account?

[SOA]

Cannot enable Face ID on iPhone xr

[FidoNick]

Hey @SOA

Can you let us know what app version you have? 

We're aware the feature may not work on some later versions of 4.6 however app version 4.7 is in the process of being rolled out and the feature should work on that

[SOA]

4.7(1)

[FidoPierre]

Thank you for the information @SOA, 

Can you confirm if you've gone through the phone's settings to make sure the Face ID is properly enabled and that the right permissions were given to grant access to the My Account App? 

Do you get an error message when you try to use this feature, or is it simply not appearing as one of the available options? 

[FidoNick · Accepted solution]

Hey @Bingbing5!

You can definitely activate Touch ID for the Fido app on iPhone

To do so, first make sure you're logged in and then follow these steps:

1.Tap "More" on the bottom right

2. Tap "Your Profile & Settings"

3. Tap "Settings" at the top 

4. Select "Enable Touch ID" to activate 

I hope that helps! For those with an iPhone X or newer the exact same steps apply to activate Face ID.