Data Bytes banner not visible

Data Bytes banner not visible

Data Bytes banner not visible

SOLVED
ravivenkatesh
I'm a Contributor Level 1

Data Bytes banner not visible

I am a 20 year Fido customer. I recently decided to try Data Bytes. Surprised that My Account does not have anyway to access it. I was told to uninstall. Unable to do that either, no uninstall button for the app. 

Accepted Solution

Re: Data Bytes banner not visible

Solved by Moderator

Hi everyone!

 

Just letting you all know that app version 4.7 has been released. It’s on a staggered rollout though, so you should all have it by the end of the week. 

 

Here's what should be fixed:

 

  • Missing Data Bytes banner
  • Having to login each time you open it

Thank you all for your patience!

View solution in context
67 REPLIES 67

I'll send you a PM so we can troubleshoot further. Smiley 



ravivenkatesh
I'm a Contributor Level 1

I uploaded a screenshot of the ...More tab.No DataByte.

Not under Fido Extra / History tab either.

Hello again,

 

  Hmm, fair enough. Thank you for the additional information. What version of the app is your phone using? Have you already tried to update the app? You should be able to determine the version under the Support tab.

 

  Have you responded to FidoAllan's PM? They may need to access your account to further troubleshoot your issue.

 

Hope this helps 😀

 

Cheers

 


ravivenkatesh
I'm a Contributor Level 1

Hi folks!

I have updated the app. Tried uninstalling but it seems to have become a system app, can't uninstall, so I logged out, disabled it, rolled back updates and then updated.

 

Julien/Allan - not sure where you sent a PM. FB messenger?

Hey @ravivenkatesh!

 

We're going to look into this. We've sent you a private message already, please get back to us Smiley