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[ravivenkatesh]

I am a 20 year Fido customer. I recently decided to try Data Bytes. Surprised that My Account does not have anyway to access it. I was told to uninstall. Unable to do that either, no uninstall button for the app. 

[FidoAllan]

I'll send you a PM so we can troubleshoot further.  

[ravivenkatesh]

I uploaded a screenshot of the ...More tab.No DataByte.

Not under Fido Extra / History tab either.

[Cawtau]

Hello again,

  Hmm, fair enough. Thank you for the additional information. What version of the app is your phone using? Have you already tried to update the app? You should be able to determine the version under the Support tab.

  Have you responded to FidoAllan's PM? They may need to access your account to further troubleshoot your issue.

Hope this helps 😀

Cheers

[ravivenkatesh]

Hi folks!

I have updated the app. Tried uninstalling but it seems to have become a system app, can't uninstall, so I logged out, disabled it, rolled back updates and then updated.

Julien/Allan - not sure where you sent a PM. FB messenger?

[FidoNick]

Hey @ravivenkatesh!

We're going to look into this. We've sent you a private message already, please get back to us