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Can't login to my account app

verybo
I'm a Participant Level 2
I'm a Participant Level 2

Could no longer login to my account app on iPhone, since last update earlier this week.

Tried on 2 iPhones and a iPad.

Also there are comments reported the same in app store comment section of my account app.

 

Something went wrong.

Sorry, we've hit as snag. please check back later.

 

Are you aware of this issue?

 

TIA

37 REPLIES 37

Preston70
I'm a Contributor Level 1
I'm a Contributor Level 1

The app was working and of course when my home internet is down AGAIN 4th time since May! I go to use one of the 5 free hours and the app isn't working again!! Wow great work everyone!!!!!! Tired of this!!

minacrime
I'm a Participant Level 2
I'm a Participant Level 2

Any updates? "We're currently investigating this." is not a solution.

This has now been resolved and you should be able to log into the app.

 

If you're still encountering any troubles, please contact us so we can look into it further. 



Kevves1234
I'm a Participant Level 1
I'm a Participant Level 1

Having the same issue with iphone Xs

Mak001
I'm a Participant Level 3
I'm a Participant Level 3

It's still not working for me. It's been a week, i have uninstalled-reinstalled. Used different devices aswell. The app doesn't let me login on either devices. Sorry we hit a snag error message. 
iphone xs, ipad pro, both on cellular and wifi. 

saik143
I'm a Participant Level 1
I'm a Participant Level 1

2D6C4AE0-C0F2-4BC7-953B-C348379CFC96.jpeg

 

After the last app update, I am unable to log into my account app on iPhone. I tried uninstalling the app and reinstalling it. My friend is also having this same issue on her iPhone. 

Hey @saik143,

 

I've moved your post to this thread where you can find more info in the solution. 

 

Cheers! 



Emmo
I'm a Contributor Level 1
I'm a Contributor Level 1

Keep getting message for last three days

'Something went wrong we've hit a snag check back again later'. When trying to login to my Fido account 

 

tried deleting and reinstalling app. Same thing

Hey @Emmo

 

I've moved your post to this thread where you can find more info in the solution. 

 

Thanks! 



Emmo
I'm a Contributor Level 1
I'm a Contributor Level 1

Thanks but using other means than the app is not a solution. It's a bandaid. Guess I will have to wait until it starts working again. 

Budley
I'm a Participant Level 1
I'm a Participant Level 1

I also get the same issue. Read older posts and they recommend turning wifi off and back on but that does nothing as well. Very annoying. 

Mak001
I'm a Participant Level 3
I'm a Participant Level 3

I've been facing the same issue for last 1 week! Please fix this. Its the same error message-Sorry we hit a snag! Technical support transfers me to Rogers and they don't have any idea. 

uoftcompeng
I'm a Participant Level 1
I'm a Participant Level 1

Yup having same issue here getting same error message when try to log in through the app.

nickhuynhq
I'm a Participant Level 3
I'm a Participant Level 3

Why is this marked as solved when so solution or resolution was given?

BeatlesSongHelp
I'm a Participant Level 1
I'm a Participant Level 1

Can't login to the iOS app either for days.

 

I contacted Technical Support on Live Chat, but the CSR said I had to contact the "care department" but that department was now closed.  That was 1.5hrs ago.

 

So much for technical support.

Mak001
I'm a Participant Level 3
I'm a Participant Level 3

They transferred me to Rogers technical support and they have no idea! Transfered me back to fido! Same issue for a week now! 

nickhuynhq
I'm a Participant Level 3
I'm a Participant Level 3

Same with me as well. I thought it was because of my VPN app, so I turned it off and restarted my iPhone.
Received the error message
"

Something went wrong.

Sorry, we've hit as snag. please check back later."

Preston70
I'm a Contributor Level 1
I'm a Contributor Level 1

Same problem here on WiFi or data, uninstalled and reinstalled no luck! Can't use my free hour of data!

inaam
I'm a Contributor Level 1
I'm a Contributor Level 1

Same here cannot login into My Account App tried deleting and reinstalling app doesn't help by the way using IPhone 11

Preston70
I'm a Contributor Level 1
I'm a Contributor Level 1

I have been trying to log into the Fido app for 3 days, I keep getting a message that says 

" Something went wrong" "Sorry we've hit a snag. Please check back later."

I would call but I don't have an hour to sit on hold. When will this be fixed?

ive deleted and reinstalled the app, I tried on WiFi and data.