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Wrongly charged

I'm a participant level 1
I'm a participant level 1

Hello Fido,

I was promised a payment plan for $65 in the beginning and then now I am receiving a bill of $128. The customer representative promised so many things and at last, I have been lured into a scam. I was told no setup fee will be levied since I am completing my setup online for my new device. Charges for the new device were supposed to be $19.99 under the ongoing clearance sale and now in my bill, I am being charged $71. This is really pathetic and I want to file a formal complaint regarding this. 


Former Moderator
Former Moderator

Hey @sidbehal


Welcome to the Community. 


I can understand that receiving a bill that is higher than expected can always be a surprise. In this case, we would have to take a closer look into your account to review the details. 


To do so, you can reach out to us through any of the options found on our Contact page


We can also send you a PM from here if you prefer. Let us know!