I differ in my opinion, that even when using a PIN, customes still get asked questions. So no I don't believe you are correct, you should try dialing in yourself to find out. "Using an account PIN would also be another way to go about it, and we'd be...
I believe the moderators will toe the FIDO line and only give you scripted answers. Social media outside of their controlled forums may get less of the 'chatbot' respone and a more responsible reply and ownership. Their collection extends to FIDO's w...
"You already trust us to record your voice for quality assurance and for training. " Actually you assume we trust FIDO with privacy information, not true. The issue is that customers are opt'ed in without their knowledge, or asked PRIOR to opt-in. If...
