Fido Community

Re: change of delivery address

Hey @Berry2 ! Welcome to the Community. Sorry to hear about the delay, that's certainly not what we want for our customers. If you still need assistance, please contact us via one of the methods listed here. We have multiple channels for custom...

Re: Discrepancy between billing and chat

In addition, the back end team cannot track the chat. Been on the phone for 1hr + Going to call again tomorrow and spend another 1-2 hour!

Discrepancy between billing and chat

Hello,Is anyone able to assist me with my billing charges that are different from what the chat specialist mentioned? I got my bill to my surprise higher than expected & when trying to chat with online specialist or phone representative nobody seems ...

Re: Where can I buy a Fido home phone adapter (ZTE WF723)?

Thanks for the suggestions, but I have tried all of it .I called the number on the Fido Home Phone website page that specifically says "How to get it" and gives 1-866-315-3436 to call. The representative that came on the line: (1) identified herself ...

I took 40+ minutes for the answers - how to return the modem and get refund

Fido is ending the Internet service till May 6th, it is totally normal, business is business. Compared the service fee of the recommended ISP (Rogers), $70 per month (with discount at the 2 years), so expensive. And I switched to a small ISP, similar...

Latest from our Blog

FIDO YEAR END WRAP CONTEST 2023 WINNERS

Hi @Community, We wrapped 2023 with an awesome exclusive contest available to select customers as a thank you for another year together! Now, it's time to celebrate the lucky winners of a $500 ...

Introducing the Samsung Galaxy S24 Series

Hey Community, Exciting news! Samsung just announced their new Galaxy S24 series, and you can secure yours by pre-ordering on fido.ca. Mark your calendars for the official launch on January 31! ...

Happy Diwali! Enter for a chance to win a $5,000 travel voucher!

The joyous festival Diwali is here to light everyone up and Fido is here for it! Have you seen our latest Diwali spot? Check it out here: We understand that special times like these deserve mo...

Fido XTRA’s Decathlon Contest

Prizes to stay active this fall Make the most of your autumn activities! Get a chance to instantly win 1 of ten (10) $200 Decathlon eGift Cards. At Decathlon, you’ll find everything you need to...

Fido

Welcome to the Community!

Get Started

OS Upgrade Schedule

Fido Roam - Everything you need to know

Activity in Fido Community