Lots of complaints here that cannot be resolved without contacting customer service.
I just want to say that contacting Fido via Messenger is actually the best experience I've had with these kinds of situations.
I have used the service at least 10 times since it has been available and I wish other companies would do the same. I have not had to call customer service for a long time. My concerns are always addressed and I am super satisfied with the service.
Seriously, give it a try.
Solved! Go to Solution.
i wish i could say the same waiting for 5 hours still dealing with same issues i had a deal to set up a new line was charged twice for a new line now then told sim.card would come in mail never came waited hours again on here to be told go get a sim card from store and they would cancel one line. Now both lines are canceled i have a sim but need to register it and have already been charged for an entire month but do not have pgone set up 5 hours to get one reply thank you for your patience ridiculous so many other companies with better service