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text messaging on SE Vivaz Pro

I'm a participant level 1
I'm a participant level 1


I just ported my number from rogers to fido today, and the number has been sucessfully ported.  there is only one problem though.  the voice calls work fine, but i am unable to send and receive text messages.  is there a delay in text messages when porting the number?



***Edited to add labels***


Former Moderator
Former Moderator

Hello g0ku,


Welcome to Fido technical community,


If your still experiencing issue with receiving or sending SMS message. I suggest you contact our support lineat 1-888-481-FIDO(3436). We may need to escalate this issue to our second level support for investigation.


I hope this helps,


I'm helpful level 2
I'm helpful level 2


Coincidentally, I ported over from rogers one week ago today. I did not have any issues whatsoever. The port process for the phone number usually is near instant, but they (retailer) usually say around 2-3 hours for everything to work normally. 

If you still keep having problems first thing tommorow, then call up Fido