text messaging on SE Vivaz Pro

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I'm a Participant Level 1
I'm a Participant Level 1

text messaging on SE Vivaz Pro

 

I just ported my number from rogers to fido today, and the number has been sucessfully ported.  there is only one problem though.  the voice calls work fine, but i am unable to send and receive text messages.  is there a delay in text messages when porting the number?

 

 

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I'm Helpful Level 2
I'm Helpful Level 2

Re: text messaging on SE Vivaz Pro

Hey!

Coincidentally, I ported over from rogers one week ago today. I did not have any issues whatsoever. The port process for the phone number usually is near instant, but they (retailer) usually say around 2-3 hours for everything to work normally. 

If you still keep having problems first thing tommorow, then call up Fido

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Former Moderator
Former Moderator

Re: text messaging on SE Vivaz Pro

Hello g0ku,

 

Welcome to Fido technical community,

 

If your still experiencing issue with receiving or sending SMS message. I suggest you contact our support lineat 1-888-481-FIDO(3436). We may need to escalate this issue to our second level support for investigation.

 

I hope this helps,

 



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