sim card

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I'm a Participant Level 3 ngcheck
I'm a Participant Level 3

sim card

I was unable to change my existing sim card to my iphone, size doesn't fit. I am using pay as you go prepaid voucher have a balance expiring at the end of te year, I like to keep the same phone number, can my issue can be fix?

 

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Accepted Solution

Re: sim card

Hello @ngcheck,

 

Sure the issue can be fixed, all you need to do is purchase a new SIM card that fits your phone and have it activated under your account and your number and balance will be transferred to the new SIM.

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I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: sim card

Hello @ngcheck,

 

Sure the issue can be fixed, all you need to do is purchase a new SIM card that fits your phone and have it activated under your account and your number and balance will be transferred to the new SIM.

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I'm a Participant Level 3 ngcheck
I'm a Participant Level 3

Re: sim card

Than you very much for your quick response, is that means I have to go to one of your fido store and the representative can help me for the transfer?

 

 

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Former Moderator FidoAlyson
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Re: sim card

That's right @ngcheck Smiley 



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