can't change my plan

[xiashoucheng]

I can't change my plan, it says "ppc_ineligible_errorcodeMsg" when I press the button of selecting my wanting plan. My current plan is a prepaid one 

[FidoValerie]

Hey @xiashoucheng 

You can find the procedure to change your prepaid plan here.

If you need any assistance or have questions in regards to your account, please don't hesitate to contact us and we'll be glad to assist!