Hey R123!
If you have paper billing, you may refer to the pages of your invoice right after page 3 if you only have 1 line or after page 4 if you have more than 1 lines on your account.
If you have online billing, in order to access your detailed Fido invoice and see those pages, you would have to log in to My Account on Fido.ca. Once the page reloads, click on View online bill, View Invoice and Download / Print PDF invoice. Please note that you will require to have Adobe Reader installed in order to proceed.
If you have a Prepaid account, you can see the details of your last 60 transactions by logging in to My Account on Fido.ca. Once the page reloads, click on Transaction history.
I hope this clarifies!
If you have paper billing, you may refer to the pages of your invoice right after page 3 if you only have 1 line or after page 4 if you have more than 1 lines on your account.
If you have online billing, in order to access your detailed Fido invoice and see those pages, you would have to log in to My Account on Fido.ca. Once the page reloads, click on View online bill, View Invoice and Download / Print PDF invoice. Please note that you will require to have Adobe Reader installed in order to proceed.
If you have a Prepaid account, you can see the details of your last 60 transactions by logging in to My Account on Fido.ca. Once the page reloads, click on Transaction history.
I hope this clarifies!
Hello naida,
I would say that the cause would be either phone related or application related if you have a smartphone.
I would suggest that you reset your phone to its factory settings. You can refer to your phone's user guide to know how to do that.
If you have a smartphone, I would also suggest that you remove the applications that you do not use or that you do not know what they are for as they could be causing the issue as well.
Let me know how it goes
I would say that the cause would be either phone related or application related if you have a smartphone.
I would suggest that you reset your phone to its factory settings. You can refer to your phone's user guide to know how to do that.
If you have a smartphone, I would also suggest that you remove the applications that you do not use or that you do not know what they are for as they could be causing the issue as well.
Let me know how it goes
Hello again,
On a prepaid account, you can find the transaction history by clicking on "Transaction history" in the right column on the main My Account page.
There is no way to find this list on a monthly account.
Please note that the information for the incoming calls and SMS will not show because we are mandated by the Privacy Commissioner of Canada to not release this information.
As for knowing if the phone is a smartphone or not, the only way to know is by verifying the information. What is the phone you are using?
On a prepaid account, you can find the transaction history by clicking on "Transaction history" in the right column on the main My Account page.
There is no way to find this list on a monthly account.
Please note that the information for the incoming calls and SMS will not show because we are mandated by the Privacy Commissioner of Canada to not release this information.
As for knowing if the phone is a smartphone or not, the only way to know is by verifying the information. What is the phone you are using?
Hello again,
You may have been able to see the phone number of incoming text messages before on your transaction's history. However all information for incoming calls and text messages has been removed from our website because we are mandated by the Privacy Commissioner of Canada to not release this information.
There is unfortunately no way for us to provide you with this information in any way as it is not a service that we offer and that we do not have the appropriate system to gather the information.
I wish to confirm that there are no add-ons available to block the messaging history from your account.
I apologize for the inconveniences caused by this matter.
You may have been able to see the phone number of incoming text messages before on your transaction's history. However all information for incoming calls and text messages has been removed from our website because we are mandated by the Privacy Commissioner of Canada to not release this information.
There is unfortunately no way for us to provide you with this information in any way as it is not a service that we offer and that we do not have the appropriate system to gather the information.
I wish to confirm that there are no add-ons available to block the messaging history from your account.
I apologize for the inconveniences caused by this matter.
