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blackberry curve

diana111
I'm a participant level 1
I'm a participant level 1

why is my screen gone white.phone wont work it is new

 

 

***Edited to add labels***

2 REPLIES 2

rancidrocks
I'm a participant level 1
I'm a participant level 1

this happens to me when my battery is either dead/or just about dead.. best thing i would suggest is do a battery pull, put the battery back in and then plug your phone in.

Thanks rancidrocks!

 

If you find it keeps happening unexpectedly a software reload may be in order. Keep us updated!