cancel
Showing results for 
Search instead for 
Did you mean: 

blackberry Q10 - MMS suddenly stopped working and I can't add new APN

ivorytickler
I'm a Participant Level 2
I'm a Participant Level 2

Hi folks,

 

I've sent and received pics and videos in texts for years, on my Blackberry Q10. In the last week, Fido seems to have changed something (APN settings change pushed, perhaps?) and I can suddenly neither send nor receive. 

 

Tech support gave me some APN settings and told me to go in and make a new APN...but there seems to be no place to do that.

 

I tapped: Settings - networks - mobile network - APN, but all it lets me do it enter the APN name, a username, and a password. I need to enter info for MMS Proxy, MMSC, MMS Port....they aren't visible.

 

Anyone know what to do? Thanks for your consideration.

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @ivorytickler! Philippe here. Welcome to the community. Smiley

 

You can find the instructions to enter the APN here. If that doesn't work, you can check-out the Q10 support page right here.

 

Let us know how it goes!