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blackberry Q10 - MMS suddenly stopped working and I can't add new APN

I'm a participant level 2
I'm a participant level 2

Hi folks,


I've sent and received pics and videos in texts for years, on my Blackberry Q10. In the last week, Fido seems to have changed something (APN settings change pushed, perhaps?) and I can suddenly neither send nor receive. 


Tech support gave me some APN settings and told me to go in and make a new APN...but there seems to be no place to do that.


I tapped: Settings - networks - mobile network - APN, but all it lets me do it enter the APN name, a username, and a password. I need to enter info for MMS Proxy, MMSC, MMS Port....they aren't visible.


Anyone know what to do? Thanks for your consideration.



Hey @ivorytickler! Philippe here. Welcome to the community. Smiley


You can find the instructions to enter the APN here. If that doesn't work, you can check-out the Q10 support page right here.


Let us know how it goes!