blackberry 9790-Technical service problem.

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I'm a Participant Level 2

blackberry 9790-Technical service problem.

Hi,

I sent my BB to the technical service (via a fido store at dufferin mall) due to a charging problem on January 23,2013. I received a new phone on Feb 25th.However,there was no battery in the box.So I ordered a battery that day and I was told that I`d receive a battery max. in 10 business days.And today is March 15th.

 

Also,my last phone bill  came 77 dollars and I`ve been using a non-smart phone since Jan 23th.I cannot view the bill under the payment information section.

 

In sum;

1) If I walk to Mississauga,it`ll take 5-6 hours.I can pick up a battery from the technical service in person.Why does it take more than 20 days to send a battery from there to Dufferin Mall ?

 

2) The customer representative said he is sorry.Well,I`m sorry,too.No good service.No payment.Even if the bill is $7500.

 

Thanks.

 

 

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Re: blackberry 9790-Technical service problem.

Hi there bkoryan,

 

Sorry to hear about your situation, 

 

Unfortunately this is not the type of issue this technical forum can help you resolve,

 

Please contact our Solution Center at 1888 481-3436 for a possible solution,

 

let us know how it goes,

 

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Community Specialist
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Re: blackberry 9790-Technical service problem.

Hi there bkoryan,

 

Sorry to hear about your situation, 

 

Unfortunately this is not the type of issue this technical forum can help you resolve,

 

Please contact our Solution Center at 1888 481-3436 for a possible solution,

 

let us know how it goes,

 



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I'm a Participant Level 2
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Re: blackberry 9790-Technical service problem.

Hi,

 

I just wanted to share it.Another customer may see it and take it as a lesson.

 

I`ll call and we`ll see what happens.

 

Thanks for the number.

 

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