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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 199274 Views
  • 63 replies
  • 22 likes

Black Friday order got cancelled

I was waiting the ready for pickup email but received a cancellation email instead. I placed an order to upgrade my phone and plan during the black Friday sales and choose to pick up in store. I did receive the confirmation email and the instructions...

Sunandmoon by • I'm a participant level 1
  • 1113 Views
  • 3 replies
  • 0 likes

Resolved! Still being charged fully after account is cancelled

Hi, I have switched to Virgin on 25th Nov, 2023 for the black Friday deal. But I still received a bill as usual for December after that (Service period in the bill : From Nov 22 to Dec 21, 2023.) May I know why?And would you please kindly revise the ...

cwadeyin by • I'm a participant level 3
  • 1027 Views
  • 3 replies
  • 0 likes

Resolved! Best 4g or 5g Band/Frequency setting for Galaxy S20+

Hi I have th Samsung Ga y S20+ 5G,Model : SM-G986WModel Code :  SM-G986WZKAFMG I was wondering what is the best compatible  Band/Frequency setting for 4G and 5G Also Im with Fido and my connection only shows LTE Please help   

Matty1993 by • I'm a participant level 1
  • 787 Views
  • 1 replies
  • 0 likes

Inseego Mifi 7000 experience

I bought an inseego mifi 7000 from fido in 2019.  The plan is excellent and a great price for rural internet. The mifi device failed a few months after I bought it. ( Why would a new device quit?, was it new?) They replaced it with a refurbished one....

KellyS by • I'm a contributor level 1
  • 873 Views
  • 2 replies
  • 0 likes
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