Phones and Devices

Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...

Resolved! eSIM versus Dual SIM

Hello,I would like to understand some aspects when using eSim: 1. When esim is activated in my iPhone , can I use my iphone as a phone with dual sim ? I use Canadian eSIM and and put other Sim (an other company or country) in a physical location ? 2....

Resolved! do I need data for a flip phone

I am needing a new phone, I was thinking of a new flip phone do I need data for a flip phone, and what can I do with it

Resolved! Brightstar is always looking for something that can reject your service.

I had an device protection with brightstar fido and i lost my iphone 10. I filed a service request on fido brightstar system which was totally new for me. So when i logged back in the system, i saw that i do not have any service request regestired on...

Resolved! Phone transfer

After receiving my phone I order online, can I go back to the store and ask help to activate and transfer the info??

Resolved! Unlocked Android phone connected to network, but no mobile data

Hello! I recently purchased an unlocked Lenovo Z6 Pro and with the Fido sim card that I had before in an older phone, I am able to connect to the Fido network with voice (make phone calls), but am unable to connect to the internet. Lenovo Z6 Pro supp...

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Resolved! Will my phone work on the Fido network?

Resolved! eSIM versus Dual SIM

Resolved! do I need data for a flip phone

Resolved! Brightstar is always looking for something that can reject your service.

Resolved! Phone transfer

Resolved! Unlocked Android phone connected to network, but no mobile data

Hello, I'd like to view my data dashboard

No service in Northern Alberta

New phone and Fido sim card - now can't send photo...

out of country options for texting

How to change voicemail greeting from standard Fid...