OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Buying a phone online
Hi,recently I want to upgrade my phone. However, there is a question about the SIM card after buying. It says that the new SIM card will be sent with the new device. But I already have my current SIM card in my phone, so which one should I use?
Resolved! Fido sim not working since morning
Hey anyone here facing the problem of device not being able to detect the sim all of a sudden today ? I tried switching off and inserting SIM card several times but still SIM card still not active.
Resolved! Using my phone outside of Canada
Please, how can I know if my device will work with a non-Fido SIM card, outside of Canada (Brazil)? It is an LG G6, purchased in Jun 2018.
Resolved! Fido Brightstar Claim
I have ordered Iphone 11 pro max. I want to be secure with all aspects but I came to know that fido deals with brightstar protection and it doesnot provide Claim for stolen or lost. If it is true, then I am going to return it. If they dont provide lo...
Resolved! APN Settings
I have a Qualcomm 4G USB modem with an FIDO iPad SIM card inserted. I use it for wifi in my car. I'm looking for the APN settings for it as they're not standard APN settings. The following settings are required:Network ProviderCIMI (which is set at 4...
