You broke our contract, so how do you deal with this?

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I'm a Contributor Level 2
I'm a Contributor Level 2

You broke our contract, so how do you deal with this?

Sold me an incomplete dud (You broke our contract) and I won't be paying anymore till you help. 

You can even use this letter as a official notice to the fact Fido/LG broke a contract with me.

Complaint, your product is (continisouly) defective..

(I really do not care about credit scores so any responce along that line will not bother me at all.)

 

Contacting you guys in a coorperate setting would be an asset, these tiny kiosks are just privetly frachised jokes..

 

When I got phone I as told I could play music. Like, Great..

Read the useless tiny generic manual and loaded it and enjoyed music, Great.

Month later after an unwanted unknown update I am now unable to see phone on OS tree. 

Now my PC is asking me for a disk? 

4 months I have been trying to figure this thing out while still paying just to get more and more pissed off.

Even though I should not have to I have tried just some of the hundreds of online complaint rememdies over this issue also to no avail. This should not be a problem on my end, it is your phones issue. 

This is a software issue not a hardware issue so no need to send phone in.

How about you guys ship that computer rquested disk that has all these drivers and programs on it. 

You know a magic, one I put in and after some computer noises i see files transfering. 

Exspecting us to go online and HUNT and LOAD drivers is a major online piss off..

I have alrady done my part and erned the monies I am paying you for so how about you guys live up to yours...

 

 

***Edited to add Labels***

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Former Moderator
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Re: You broke our contract, so how do you deal with this?

Hey there @Other

 

Thanks for reaching out!

 

I'd just like to clarify the situation if that's Ok Smiley Are you having issues listening to music on your LG phone, using a music application?

 

To be honest, I'm not quite sure I understand the ongoing issue exactly!

 

Could you kindly explain what application you're using, and what the issue is please?

 

Thanks!

 



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Re: You broke our contract, so how do you deal with this?

Hello again,

 

  I understand your frustration, however, not paying or taking further action will likely get you even more frustrated. There was no breach of contract. Fido provides celluar phone and/or data services. Yes, Fido also sells phones. Unless I'm missing something, the phone is not defective. The phone's software was recently updated. As a result, you are no longer able to transfer files between your phone and computer. 

  


@Other wrote:

 ...

This is a software issue not a hardware issue so no need to send phone in.

How about you guys ship that computer rquested disk that has all these drivers and programs on it. 

You know a magic, one I put in and after some computer noises i see files transfering. 

Exspecting us to go online and HUNT and LOAD drivers is a major online piss off..

...


  Fido may have sold you the phone, however, the updates and software come from LG. You can try to request a disk from LG.

 

  Have you seen my response to your other post here? Simply switching your USB connection to MTP might help.

 

  Hope this helps Smiley

 

Cheers


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I'm a Contributor Level 2
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Re: You broke our contract, so how do you deal with this?

I picked this phone because from what I read and heard it as the best choice.

I got it, loaded it and enjoyed it alot.

When I would plug it in it would show up on the OS system tree like a drive, GREAT STUFF, perfect.

 

If you check my info you will see I hardly use it as a phone, just wanted a platform I could hear my music and show my pictures on. This problem all started with questable unwanted update that I could not reject and now I am no longer able to transfer anything and for four monthes now. It is now asking for a disk that there is no disk to give and its offering drivers..  Stupid me, fell for it. Again and Again.

Online help is all over the place as to the who and whys is at fault.

 

PC Suite does not work, Lollipop does not work, Kitkat does not work. 

 

The tiny generic manual does not cover this issue,

LG webpage is not helpful and they say it FIDOs problem.

 

I am using Windows XP (and no I do not want to upgrade nor should I have to) and the phone is a (Canadian) LG-D852 and I reside in Canada. 

 

BTB: This is not just amonst the LG users either Samsung are having simular issues. 

 

From what I have been able to daduce is that the phone is shipped out while on the manufactures OS details and it is when the carriers take over via updates it is messing with the phone functions. Apparently there are two factory resets and the one offered does not have the desired effect. I am not a techie and do not like messing with OS systems PC or LG alike so I have not gone as far. Nor should I have to? 

 

So as part of legal claim it was suggested I start a papertrail with my situation. Here we are today. 

 

 

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Re: You broke our contract, so how do you deal with this?

Hey @Other

 

Thanks for filling us in! 

 

I get that you've checked out their webpage. 

 

Did you also speak (over the phone, or by chat) with the Technical Support of the phone manufacturer itself, to know if they can help with this? (LG) 



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I'm a Contributor Level 2
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Re: You broke our contract, so how do you deal with this?

Hello again.

 

Yes, checked out their webpage(s) and several other confusing pages to no avail.

Yes over the phone and by chat with 5 or 6 Technical Support workers of the phone manufacturer repersentatives in America and Canada. 

Their only remedy thus far was for me to uprade my home PC OS from Windows XP to Windows 7 or greater and even then they were not to sure. I tried to explain that if I already saw it on my Windows XP the Windows 7 is not the cure for me. Unless you guys buy it for me, but then you might have to buy me a new computer to support a Windows 7 platform also. 

 

I am too old school for all this techie stuff and there are borg children in this comunity. 

 

I already know the answer but do you guys have any nerd with wheels? I am retired so my schedule is wide open and with my bad legs I do not go far.. And hey I have this cell phone I hardly use a cell phone. 

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Re: You broke our contract, so how do you deal with this?

The phone they sold me no longer does what it supposed to do, so yes the onus is on them.

Nowhere in the manual does it say the phone needs to be updated,

Box and or packaging did not say I needed to do updates.

Nowhere in any contract does it say I need to be a computer engineer every 2 months..

LG updates, Fido updates and app updates, before the reset everytime I look at the phone "update"

LG does not have a disk (for us) and they said its FIDO canada's problem.

MTP settings, really? I have tried all that. 

 

This has something todo with the fact the apps and softare is made on one OS system and then changes out in the real world. I have XP she has Win 7 and you have Windows 8 all different boards all different drivers requests.

Suggest PC Suit, lollipop and kitkat and they also have paculuer working enviorment requests. 

I am not a techie (nor should I need to be) but basically, too many varibles and they should of made and shipped a hard disk with all this driver hookus pookus JUST so I can plug and play.. 

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Re: You broke our contract, so how do you deal with this?

Hey @Other

 

Thank you for taking the time and providing us all of this information. Can you tell us which OS version exactly you are now using on this phone?  We also just received your PM and we'll continue with you there to check out the best options. Smiley 
 



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I'm a Contributor Level 2
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Re: You broke our contract, so how do you deal with this?

 

Device is a Canadian LG-D852 

SKU:    LGD852 

 

Android version 6.0

Patch 2016-07-01

Baseband version MPSS.DI.2.0.1.c1.13-00114-M8974AAAAANZM-1.43646.2

Kernal version 3.4.0

Build number MRA58K

software version D85230d

 

 

compatibility patch: 2147483647 

Smartworld version 5.2.9

**Edited message to remove private information

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Re: You broke our contract, so how do you deal with this?

@Other You should not post the IMEI and Serial Number for your phone online. 



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