Hello again,
I understand your frustration, however, not paying or taking further action will likely get you even more frustrated. There was no breach of contract. Fido provides celluar phone and/or data services. Yes, Fido also sells phones. Unless I'm missing something, the phone is not defective. The phone's software was recently updated. As a result, you are no longer able to transfer files between your phone and computer.
@Other wrote:
...
This is a software issue not a hardware issue so no need to send phone in.
How about you guys ship that computer rquested disk that has all these drivers and programs on it.
You know a magic, one I put in and after some computer noises i see files transfering.
Exspecting us to go online and HUNT and LOAD drivers is a major online piss off..
...
Fido may have sold you the phone, however, the updates and software come from LG. You can try to request a disk from LG.
Have you seen my response to your other post here? Simply switching your USB connection to MTP might help.
Hope this helps 
Cheers
Hey @Other
Thank you for taking the time and providing us all of this information. Can you tell us which OS version exactly you are now using on this phone? We also just received your PM and we'll continue with you there to check out the best options.
Hey @Other.
We'll be glad to continue looking into this with you. Can you reply to our most recent PM?
That's strange, we sent you another PM last night. I'll send you one right now to take a closer look into this.
Hey there @Other
Thanks for reaching out!
I'd just like to clarify the situation if that's Ok Are you having issues listening to music on your LG phone, using a music application?
To be honest, I'm not quite sure I understand the ongoing issue exactly!
Could you kindly explain what application you're using, and what the issue is please?
Thanks!
Hello Alex_DC,
Other has noted that the LG PC Suite does not work anymore. I think the issue is that it used to work, but since the phone updated to Marshmallow, there are additional drivers etc that needed to be installed. So while the PC Suite might be compatible with XP(SP3), there are no new XP drivers available for connecting to a Marshmallow device.
Cheers
Hello again,
Marshmallow is the code name for the latest version of android (the phone's operating system) for the LG G3 D852. Unfortunately, there won't be any patches which can correct your situation and subsequent versions of android will not fix your issue. Your issue isn't a bug with Marshmallow, it just needs additional drivers which don't seem to be available for XP.
I understand you did not wish for the update. However, it is not unreasonable for the manufacturer to periodically update their software. In fact, many customers are eagerly awaiting that particular update as well as its successor, Nougat.
The only possible fix I can think of (without upgrading your computer) is to revert your phone's operating system back to an earlier version of android: KitKat or Lollipop. However, given your aversion to all this techie stuff, I don't think it would be something you could do yourself. Are there any phone repair shops in your vicinity you could take your phone? Most shops would have the know-how to flash an earlier version. You should note that doing so would void any remaining warranty as well as possibly rendering the phone unusable if not done properly. Additionally, it would erase all the information from your phone so you would need to back it up first. However, if done properly, the phone would be like when you first bought it. I personally cannot recommend flashing your phone to an earlier version of android. That said, the only other option I am aware of is to upgrade your computer.
If you do revert your phone back to an earlier version of android, you would need to disable the automatic updates or else you'll just end up back where you don't want to be.
Hope this helps
Cheers
Hey @Other
I am sorry to see you're still experiencing issues with your device. It is important to keep in mind that the software updates are provided by the manufacturer while we offer you the mobile services.
That being said we definitely want to do our best to help you with this, can you reply to our most recent PM so we can continue looking into some troubleshooting steps with you?
