Is this the first time they called you? Did you already speak to them before and they called you as a follow up? Did you also receive an email from them?
Usually, if they're not able to get in touch with you they will give you a call back.
The selection process of customers from our Winback team can vary depending on the offers available, so we invite you to contact us so we can verify your account details and go over our current promotions.
If it's best for you, we can also send you a PM here on the Community.
Let us know!