Winback Call

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I'm a Participant Level 3
I'm a Participant Level 3

Winback Call

Hi I recieved a call from Winback department and then I missed the call. Now how can I reach them?

 

Thanks,

 

Syed

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Re: Winback Call

Hello @SyedJafri and welcome to the Community.

 

There's no direct number to contact this team.

 

Did they leave you a voicemail?



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Winback Call

No voicemail, what is the right way to contact loyalty department or winback department?

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Re: Winback Call

Hey @SyedJafri,

 

Is this the first time they called you? Did you already speak to them before and they called you as a follow up? Did you also receive an email from them?

 

Usually, if they're not able to get in touch with you they will give you a call back.

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Winback Call

No email. Recieved a 1st call and I asked them to call me next day. Next day I received a call back from them but I could not receive because I was on another call. Looks like it was a scam as the call came from an "unknown" number. 

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Re: Winback Call

Hey @SyedJafri Smiley

 

The selection process of customers from our Winback team can vary depending on the offers available, so we invite you to contact us so we can verify your account details and go over our current promotions.

If it's best for you, we can also send you a PM here on the Community. 

 

Let us know!



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