Is this the first time they called you? Did you already speak to them before and they called you as a follow up? Did you also receive an email from them?
Usually, if they're not able to get in touch with you they will give you a call back.
No email. Recieved a 1st call and I asked them to call me next day. Next day I received a call back from them but I could not receive because I was on another call. Looks like it was a scam as the call came from an "unknown" number.
The selection process of customers from our Winback team can vary depending on the offers available, so we invite you to contact us so we can verify your account details and go over our current promotions.
If it's best for you, we can also send you a PM here on the Community.
Let us know!