Will my phone work on the Fido network?

[Cawtau]

Hello,

Your device must be compatible with the Fido/Rogers network, which uses:

GSM ~ EDGE (2G) ~ on band 5 (850MHz) and/or band 2 (1900MHz)

UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz) and/or band 2 (1900 MHz).

To access LTE network, the phone must be compatible with:

• Band 4 (1700/2100 MHz) and/or
• Band 7 (2600 MHz) and/or
• Band 12 (700 MHz)

  The more compatible bands/frequencies a phone has, the greater likelihood of service. That said, the phone does not need to be compatible with all of the bands/frequencies in order for it to work with the Fido/Rogers networks. Access to the networks would depend on the bands/frequencies of the surrounding towers. Not all of the towers use all of the bands/frequencies.

  Hope this helps 

Cheers

[Cawtau]

Hello,

  Following acquisitions from the 2014 Canadian 700 MHz spectrum auction, Fido/Rogers now also operates band 12 (700 MHz) in some provinces.

Cheers

[Xale]

I have a fully unlocked Ulefone Armor 2 but seems I can only connect to 3g data. Just wondering if there are other options I am missing to enter to get it working on here, I see many options in mobile network settings, I have my prefered to be 4g/3g/2g nd enhanced 4g LTE mode activated but I never connect to these networks just wondering if anyone has some insight to this issue. Thanks!

[FidoRanya]

Hey @Xale , 

Welcome to the Community , so happy to have you  

I moved your post to this thread! It might help.

To be sure, did you set up the APN settings as instructed here ? 

Did you verify if the device is compatible with our network?

Let us know  

[FidoClaudia]

Hey @Xale,

Did you figure this out? Let us know.

[Sonny875]

i got a new sony xperia xa2 ultra .pic wont donwload .i got texts from diff numbers with pics. data is no issue .

[Sonny875]

it wont download ,data is on .

[Cawtau]

Hello Sonny875,

  Have you verified whether the phone has the necessary compatible bands/frequencies? You can verify those at the beginning of this thread.

  Have you verified that the phone is using the proper APN settings? If the phone is LTE-capable, it should be using ltemobile.apn. You can verify the proper settings here. You should also verify that the APN includes the MMSC, MMS Proxy, and MMS Port settings.

Hope this helps :Smiley:

Cheers

[jpcaron]

Since its not a FIDO phone you wont get all the feature like WiFi Calling and VoLTE, One guy from fido shop in Quebec told me i should change carrier

[FidoFrancois]

Hey @jpcaron. We answered your other post. 

[Croustibat]

Hello, I'm thinking of buying Xiaomi Mi 9 which was announced and should come out very soon.

From what I've seen on the internet, I should support LTE bands 4, 7 and 12 but not 17.

On a previous post, you said LTE band 12 is used by Fido in certain provinces. Is it used in QC and more precisely in Montreal ?

From what I see, using this phone shouldn't be a problem at all, even though it's missing band 17. Am I right ?

Thank you !

[FidoPierre]

Hey @Croustibat, 

We're not able to provide the exact regional breakdown of which provinces are covered by this LTE band. We also cannot confirm 100% guaranteed service on non-Fido phones. That being said, if you're phone is compatible with Band 4 and or Band 7, the LTE should work well.  

[Croustibat]

Ok thank you !

[FidoPierre]

My pleasure @Croustibat!