Hey @Yoda-,
Welcome to the Community!
I can definitely understand your surprise if this is not something you were aware of beforehand.
The VoLTE service will only work on compatible Fido devices and the full details can also be found on our website here.
We can't guarantee that it'll work, but you can always try @thirstyturtle18 suggestion 
Ok....so far everything went well....however i had to call at rogers in my case....once the adress registered...i have put the sim on the note 8 and so far 4 hours laters it still working.....was about to switch provider before testing it...
Will gave an update soon to see if still work....
Thanks for this trick thirstyturtle18.....
That's great Zxaz! Thanks for keeping us updated.
If all works out, I would recommend accepting thirstyturtle18's post as a solution to this thread in case someone has the same situation in the future.
The community remains here if you have any other questions!
Would have been a pleasure....however it didn't worked...about 8 hours after the rolleyes system detected that the sim was on a non fido/rogers phone...it has simply cutted the service provisionning to have volte wifi calling....
The phone is a canadians galaxy note 8.....im not surprised it happenned.....so tomorrow this same phone will be connected on another provider.....it seem that fido/rogers are accustomed to lose subscriber with their stupide policy to not supporting at least canadians phone wich are the exact same phone they're selling.....
Good job fido/rogers......
We're sad to hear it @Zxax
If you fully restart the device, does it persist or you get access back?
Don't hesitate to contact us so we have a look at your options and check all that with pleasure
@FidoCharles...thanks for the update....its appreciate....but now because of the stupid politic of fido/rogers to punishing those who bring their own phone to not providing the wifi calling/volte/video calling..because the phone was not sold from them...this phone are now connected to another provider since this afternoon....and you know what...?? like my personel one at the moment i have put the new sim in the phone (canadians galaxy note8) i had only to register the 911 adress and right after BANG had instantly wi-fi calling / volte/video calling....this without no need to call the customer support....
this is simply not fair and not normal that with a iphone you can go anywhere anytime with any provider and will alway have these feature..and with a android phone you are simply punished because you have to buy a "fido/rogers" phone
again..good job rogers/fido..
We're sad to see you go @Zxaz.
I can certainly understand your feelings regarding this. Idealy, we would have liked to have had it work for you.
I'll forward all your feedback to the appropriate channels and thank you very much for taking the time to provide it.
Let us know if you have any other questions, we'll be happy to help.
Hey everyone!
As we've addressed a couple of times, at this moment we can really only guarantee VoLTE service on certain Fido Android phones. Fido phones are set up to work on our network and have been tested to work with our features. This is not the case with non-Fido phones and for that reason; it's not something we can guarantee. If anything changes in the future, rest assured we'll update everyone!
This said you're definitely more than welcome to bring your own phones to use on our network. Keep in mind that with any unlocked phone though it is possible not all features work.
Hope this helps!
@FidoNick wrote:Hey everyone!
As we've addressed a couple of times, at this moment we can really only guarantee VoLTE service on certain Fido Android phones. Fido phones are set up to work on our network and have been tested to work with our features. This is not the case with nom-Fido phones and for that reason, it's not something we can guarantee. If anything changes in the future, rest assured we'll update everyone!
This said you're definitely more than welcome to bring your own phones to use on our network. Keep in mind that with any unlocked phone though it is possible not all features work.
Hope this helps!
What I understand is that Fido has spent time and money on a system that blocks the IMEI of unlocked phones for Wifi Calling/VoLTE/Video Calling services.
In my opinion, it's a completely different thing and not honest to say that "it's not something we can guarantee".
in fact is not that "it is something we cannot guarantee" the real true is rather "it is something we dont want to guarantee" @FidoNick then explain us why all iphone are working even those buy at apple...???
the samsung technicians told me in last may that all samsung shipped to fido/rogers are THE SAME ONE to ANY provider in canada... same of those we buy at samsung store....fido/rogers dont unbox any phone or instal any third party software to make "IMS" provisionned..the true is they rather register all imei of their phone they buy from samsung in their database....from there their rolleyes system detect if a imei is or not in the database and allow or block the IMS provisionning....people are not so stupid!!! on my corporate note 8 plan i have succeded to have IMS...so fully tested and compatible since it worked for about 8 hours..until YOUR rolleyes system detected my none imei registered..from there blocked my IMS provisionning...as simple as is.. now that they"re not allowed anymore to sold locked phone..they instead punishing member to blocking the IMS acces...many people like me have been or will be caught with this ...fido/rogers should at least inform people in person at your booth or by the net when they come to look at your plans...
anyway...the nice thing is that while your blocking IMS...your neighbor just dont care about this 
and every member have their IMS registered and happy....lolll
Hey guys!
You're certainly entitled to your opinions and we thank you for all of your honest feedback. We'll make sure that it gets proper attention.
Let us know if you have any other questions.
