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Waiting For New Phone

I'm a participant level 1
I'm a participant level 1

About a month ago I switched to fido and ordered a new pixel 5 with my plan. I was told it was on backorder so I would not get it for a while. However it is now January and I have yet to hear anything about the phone and there is no information about it on my account page.


Is this normal or is there a mix up with my new Pixel 5?



Hey @matthew14,


Welcome to the community!


We were experiencing additional delays with the Google pixel 5. That said, we can surely review your order to ensure nothing is missing and that you get your device as soon as possible. 


We'll be sending you a PM here to review your order in more detail. Talk to you soon!